Find The RightJob.
Assistant Manager Customer Success - Navigator HR
Our client
Navigator HR
is looking
Assistant Manager Customer Success
in
Lahore.
Job Description
Key Responsibilities
Job Description
Key Responsibilities
- Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
- Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
- Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
- Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
- Coach team members on communication standards, professionalism, ownership, and structured customer handling.
- Support onboarding, probation reviews, performance conversations, and capability development of team members.
- Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
- Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
- Selection Criteria / Required Competencies
- Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
- Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
- Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
- Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
- Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
- High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
- Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
-
Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
Similar jobs
No similar jobs found
© 2026 Qureos. All rights reserved.