Assistant Manager Customer Success - Navigator HR

Job Expired

Our client Navigator HR is looking Assistant Manager Customer Success in Lahore.

Job Description

Key Responsibilities

Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
Coach team members on communication standards, professionalism, ownership, and structured customer handling.
Support onboarding, probation reviews, performance conversations, and capability development of team members.
Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
Selection Criteria / Required Competencies
Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.