Assistant Manager – Field Engineer & Technical Services

• Drive Technical Services: Engage with customers to understand their needs and propose tailored technical solutions. This involves regular visits to customer sites to maintain strong relationships and ensure customer satisfaction.
• Equipment Inspection: Perform detailed inspections of equipment at key customer sites in industries such as Cement, Steel, and Mining. Provide specialized Lubrilog solutions to address specific challenges in these segments.
• Field Trials: Conduct field trials at various customer locations to demonstrate the effectiveness of premium and new products introduced in the TEMME region. The goal is to offer optimized and cost-effective solutions that enhance customer operations and profitability, following a Total Cost of Ownership (TCO) approach.
• Lube Audits and Value-Added Services: Carry out comprehensive lube audits, borescope inspections, and other value-added services at customer premises. These services help identify potential issues and recommend improvements to enhance equipment reliability and performance.
• Innovate Reliability Solutions: Develop and introduce new reliability solutions that prioritize customer needs. This involves staying updated with the latest industry trends and technologies to offer innovative and effective solutions.

• Product Recommendations: Provide expert product recommendations to both internal and external customers. This includes selecting the right lubricants and greases for specific applications to ensure optimal performance and longevity.
• Customer Support: Respond to customer queries promptly and assist affiliates, distributors, and sales staff with technical and service-related requests. This ensures that all stakeholders have the necessary support to address any issues or concerns.

• Training Plan Development: Develop and execute a comprehensive yearly training plan for customers, distributors, and internal staff. This plan should cover essential topics and skills needed to effectively use and maintain lubricants and greases.
• Meeting Training KPIs: Ensure that the department’s training Key Performance Indicators (KPIs) are met. This involves tracking training progress, gathering feedback, and making necessary adjustments to improve training effectiveness.

• Service Offering Expansion: Increase the range of service offerings to industrial segment customers in line with yearly objectives and market requirements. This includes identifying new service opportunities and developing strategies to capitalize on them.
• Revenue Monitoring and Reporting: Monitor the revenue generated from technical services and provide monthly reports on performance.

• Technical Queries/Trouble Shooting: Correspondence with customers both internal and external.
• Technical Trainings: Train Internal sales staff, Affiliates, Distributor personnel and Customers.
• Technical Services: Coordinate with Sales, MSM and Customers.
• Customer Visits/ Service Visits/Field Trials/ Inspections: Correspond with Customers and visit customer premises /factories/offices for field trials, service requests and inspections.
• Market Intelligence: Assist the Market Segment Manager to coordinate with respective teams for gathering market intelligence.
• Increase revenue from all service offerings including LUBANAC in line with department objectives.
• Assist MSM to ensure all department objectives are met.

Compliance Objectives

• Lubricants Technical Knowledge, Thermography, Vibration Analysis, Lube Analysis, Grease analysis, Equipment Inspection

• Proficiency in MS office suite.
• ICML MLA I/II, Vibration CAT I, Thermography Level 1, ILE Certification (TotalEnergies)
• Good communication and presentation skills
• Analytical with the ability to attend to all the details.
• Self-motivated, creative with good skills for planning and independently carrying out job

• Comprehensive Technical knowledge on Applications of Lubricants and machinery involved.
• Experience in delivering technical training is an added advantage.

Language skills

Experience

TotalEnergies is a major industrial player in energy and the energy transition. It is also a responsible employer and corporate citizen. That means we are doing everything we can to achieve a transition that is as just as possible for our employees, our stakeholders and society as a whole. Backed by our values of respect and solidarity, our strength and reliability, and a commitment to excellence and innovation, our Company is steadily implementing the ambition of carbon neutrality by 2050, together with society.