Assistant Manager (Fulfillment Center)

This role will lead cross-functional projects and operational excellence for Ecommerce Marketplace operations to help deliver a superlative customer experience.

Key responsibilities will include:

1. Warehouse & Fulfillment Operations

• Oversee daily operations of the fulfillment center — inbound, put-away, storage, picking, packing, dispatch, and returns.
• Ensure on-time and accurate order fulfillment as per SLAs (Service Level Agreements).
• Monitor key warehouse KPIs — order accuracy, OTIF (On-Time In-Full), inventory accuracy, dock-to-stock time, and productivity metrics.
• Coordinate with client Teams to maintain efficient workflow and resolve operational bottlenecks.
• Drive continuous process improvements to enhance speed, accuracy, and cost optimization.

2. Client Partner Management

• Act as the primary liaison between the company and the Clients.
• Review and evaluate performance against agreed SLAs and KPIs.
• Conduct weekly/monthly performance reviews and corrective action plans.
• Ensure adherence to safety, compliance, and quality standards.
• Drive accountability for manpower planning, material handling equipment (MHE), and space utilization.

3. Inventory & Data Management

• Ensure real-time inventory visibility and accuracy across WMS/ERP systems.
• Oversee regular cycle counts, stock reconciliations, and audits.
• Analyze operational data to identify trends, inefficiencies, and improvement opportunities.
• Prepare and present daily/weekly operational dashboards and performance reports.

4. Cost & Budget Control

• Track and manage operational costs related to fulfillment, packaging, and manpower.
• Identify cost-saving opportunities without compromising quality or service.
• Validate and approve Client billing and ensure adherence to contractual cost structures.

5. Team Leadership & Collaboration

• Collaborate with internal departments – supply chain planning, procurement, logistics, customer service, and technology.
• Provide guidance and oversight to supervisors and team leads.
• Ensure training and development of staff for continuous skill improvement.

6. Compliance, Safety & Quality

• Ensure all fulfillment operations comply with company policies, safety standards, and statutory norms.
• Implement best practices in warehouse safety, housekeeping, and inventory management.
• Support audits (internal/external) and ensure proper documentation and corrective actions.