Assistant Manager Glass Quality

Job DescriptionPosition: Assistant Manager – Quality

Department: Quality Assurance & Quality Control (QA/QC)
Company: Harris Silicones & Glass (HSG)
Reports To: Quality Manager / General Manager – Operations
Employment Type: Full-Time

Job Purpose

The Assistant Manager – Quality is responsible for establishing, implementing, and maintaining quality assurance and quality control systems throughout the glass processing operations. The role ensures that all processed glass products meet customer specifications, applicable quality standards, and company requirements while minimizing defects, customer complaints, and production losses.

Key ResponsibilitiesQuality Management

• Assist in developing and implementing Quality Management Systems (QMS) in accordance with company standards and ISO requirements.
• Ensure compliance with quality policies, procedures, and work instructions across all production processes.
• Monitor product quality at every stage of glass processing, including cutting, edging, drilling, tempering, laminating, insulating, ceramic printing, and packing.
• Establish quality checkpoints and inspection criteria for each manufacturing process.

Inspection & Testing

• Supervise incoming, in-process, and final product inspections.
• Verify glass dimensions, thickness, edge finish, hole positions, cut-outs, surface quality, flatness, and appearance.
• Ensure processed glass complies with approved drawings, customer specifications, and quality standards.
• Approve or reject products based on inspection findings.

Process Quality Control

• Monitor production parameters to ensure consistent product quality.
• Investigate quality deviations and coordinate corrective actions with Production and Maintenance departments.
• Reduce defects such as scratches, chips, edge damage, roller marks, distortion, bubbles, contamination, breakage, and dimensional variations.
• Conduct root cause analysis (RCA) and implement preventive measures.

Customer Complaint Management

• Investigate customer complaints regarding quality issues.
• Coordinate corrective and preventive actions (CAPA).
• Prepare investigation reports and recommend process improvements.
• Monitor complaint trends and implement improvement initiatives.

Documentation & Reporting

• Maintain inspection records, quality reports, calibration records, and non-conformance reports.
• Prepare daily, weekly, and monthly quality performance reports.
• Maintain traceability records for production batches.
• Ensure proper document control in accordance with quality procedures.

Continuous Improvement

• Lead quality improvement projects to reduce rejection and rework.
• Promote Lean Manufacturing, Kaizen, 5S, and continuous improvement initiatives.
• Conduct quality awareness sessions for production staff.
• Monitor quality KPIs and recommend process enhancements.

Calibration & Equipment

• Ensure measuring instruments are calibrated and maintained.
• Verify the accuracy of inspection tools including:
• Vernier Calipers
• Micrometers
• Glass Thickness Gauges
• Measuring Tapes
• Angle Gauges
• Surface Inspection Equipment

Health, Safety & Compliance

• Ensure compliance with company safety policies and quality standards.
• Promote safe handling of glass during inspection.
• Participate in internal and external quality audits.
• Ensure compliance with ISO 9001 and other applicable standards.

Team Management

• Supervise Quality Inspectors and Quality Officers.
• Allocate inspection responsibilities.
• Conduct performance evaluations and coaching sessions.
• Identify training needs and develop team competencies.

Coordination

• Coordinate with Production, Maintenance, Planning, Dispatch, Stores, and Sales departments to resolve quality-related issues.
• Participate in production planning meetings and quality review sessions.

Other Responsibilities

• Perform any additional duties assigned by management related to quality assurance and operational excellence.

Qualification

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, Materials Engineering, Manufacturing Engineering, or a related discipline.
• Master's degree will be considered an added advantage.

Experience

• Minimum 5–8 years of quality experience in the glass processing, manufacturing, construction materials, or industrial sector.
• At least 2 years in a supervisory or leadership role.
• Experience with tempered, laminated, insulated, or architectural glass is highly preferred.

Technical Skills

• Quality Assurance (QA)
• Quality Control (QC)
• Glass Inspection Techniques
• Root Cause Analysis (RCA)
• Corrective & Preventive Action (CAPA)
• Statistical Process Control (SPC)
• 7 QC Tools
• Failure Mode and Effects Analysis (FMEA)
• ISO 9001 Quality Management Systems
• Internal Quality Auditing
• Lean Manufacturing
• 5S
• Kaizen
• Microsoft Excel, Word & PowerPoint
• ERP Systems (Preferably Odoo)

Work Location: In person