Assistant Manager - Housekeeping

Job Description

Assist in overseeing housekeeping team members, including training, scheduling, and performance management.Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.Gather feedback from guests about housekeeping services and identify areas for improvement.Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.QualificationsExperience in luxury hotel/resort environment preferred.Good command of English in both oral and written.Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.Able to resolve problems and make decisions confidently.Uses sensitivity and discretion in supporting guests needs.Leadership skills collaborative, enabling, and entrepreneurial.Career focused, wanting to grow and develop, self-motivated.Flexible, willingness to embrace and responds to change effectively.