Assistant Manager - IT (UAEN)

HR Business Partner Talent Acquisition Specialist Employee Engagement & Relations Emiratization

Job Description

To manage and support the organization's IT infrastructure, user access, and enterprise applications, ensuring operational efficiency, compliance, and seamless coordination with internal and external stakeholders.

Key Responsibilities:

• Assist in planning and executing IT projects, including upgrades, migrations, and rollouts
• Managing Oracle EBS and Infor application related support
• Monitors security compliance in accordance with IT policies and procedures
• Infrastructure management - Make sure all IT Services are 24x7 operational, ensuring data center equipment's are functional. Servers, storage, backup, Network devices are up and running all-time
• License Compliance - Audit and Identify software licensing gaps and work towards license compliance
• Administering and managing of Active Directory and Windows Servers
• Managing internet and Telephones with ISP
• Oversee & handle the escalation of all IT issues & provide a suitable resolution to the end user
• Providing practical, innovative, and value-added solutions to issues identified
• Maintain and prepare IT Budget, maintain AMC's and Contracts
• Assist for internal and external IT Audits
• Maintain IT policies, SOPs, and user guides
• Manage IT equipments procurement and liaise with vendors
• Monitor and process contract renewals in a timely manner

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail, Hospitality, and Wellness and Fitness Services

Dubai, Dubai, United Arab Emirates