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DHL

Assistant Manager - Operations

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About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Duty Manager Warehouse oversees all inbound, outbound, and transit operations during their shift, ensuring timely and accurate shipment connections to the network. This role involves supervising staff, maintaining compliance with operational workflows, and managing exception cases while fostering a performance-driven culture. The Duty Manager is also responsible for effective communication and documentation, ensuring smooth warehouse operations and staff development.

Job Purpose:

The Duty Manager Warehouse is responsible for overseeing inbound, outbound, and transit operations during their shift, ensuring timely and accurate shipment connections to the network. This role ensures compliance with operational standards and fosters efficient team performance.

Key Roles & Responsibilities:

Supervise all inbound, outbound, and transit operations during the shift, ensuring timely and accurate shipment connections.
Oversee documentation and regulatory compliance for all shipments, coordinating with check-posts for clearances.
Manage staff performance, conduct daily briefings, and facilitate training to ensure adherence to operational workflows and SOPs.
Handle exception cases, monitor stock levels, and ensure effective communication with PUD and Service Centers regarding network changes and delays.
Generate and analyze MIS reports related to warehouse operations, driving service quality and operational excellence.

Qualifications & Experience:

Education:

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Relevant certifications in warehouse management or logistics (e.g., APICS, Six Sigma) are a plus.

Experience:

Minimum of 3-5 years of experience in warehouse operations or logistics management, with at least 2 years in a supervisory or managerial role.
Proven track record in managing inbound and outbound logistics, inventory control, and compliance with operational standards.
Experience in leading teams, conducting training, and fostering a performance-driven culture within a warehouse environment.

Skills & Capabilities:

Core Technical Skills:

Proficient in warehouse management systems (WMS) and inventory management software.
Strong understanding of logistics operations, including inbound and outbound processes.
Knowledge of regulatory compliance and documentation requirements for shipments.
Data analysis skills for generating and interpreting operational reports (MIS).
Familiarity with safety protocols and best practices in warehouse operations.

Behavioural Competencies:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Problem-solving mindset with the ability to handle exceptions effectively.
Attention to detail and commitment to operational excellence.
Ability to work under pressure and adapt to changing priorities.

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

Drive Service Quality and Excellence

% Timely connectivity of loads to PUD Centers

% Compliance with shipment documentation and regulatory clearances

% Adherence to Standard Operating Procedures (SOPs)

Number of instances of misroutes and misconnections

% Closure rate of exceptions within TAT

Ensure Network Health and Capacity Utilization

Adherence to network timelines (delays in arrival/departure schedules)

% Operation of scheduled runs and updates in GNMS

Foster a Performance-Driven Culture

Employee engagement scores and feedback from training sessions

% Compliance with Performance Management system timelines

Employee Development and Training

% Attrition rate at the warehouse

% Completion of training programs for team members

Operational Efficiency

% Reduction in operational delays and discrepancies

Timeliness of stock audits and exception handling

Why join DHL Blue Dart?

When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect:

Competitive compensation and performance-linked incentives that reward your contribution.
Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.

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