Assistant Manager Operations - Mandi Bahauddin

Job Description:

• Manage day-to-day branch-MBD operations.
• Plan and optimize E-Commerce delivery routes to maximize productivity and service level.
• Monitor shipment flow from booking to final delivery and ensure timely dispatch.
• Ensure achievement of Service Rate (SR), First Attempt Ratio, and other operational Last Mile KPIs.
• Manage rider deployment, attendance, productivity, and performance.
• Address rider grievances and resolve operational issues to maintain a motivated workforce.
• Ensure adequate rider availability and workforce planning to meet daily operational requirements.
• Monitor shipment aging, pending deliveries, and return shipments, ensuring timely resolution.
• Ensure compliance with SOPs, safety standards, and company policies.
• Control operational costs, including transportation, overtime, and manpower.
• Conduct regular branch audits and implement corrective actions.
• Analyze operational data and prepare daily, weekly, and monthly performance reports.
• Drive continuous process improvements to enhance service quality and operational efficiency and to report Branch Managers.

Job Requirements:

• Analytical Skills, Reporting, MS Office, Communication, Attention to Detail, Pressure Handling.
• Proficiency in MS Office.
• Strong written and verbal English communication

Education: Bachelor's

Experience: 2-3 years

Job Type: Full-time

Pay: Rs60,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• E-Commerce Operations: 2 years (Required)
• Vendor Operations: 2 years (Required)
• Coordination: 2 years (Required)

Work Location: In person