Assistant Manager RCM Operations

Job Location: Abbottabad (Onsite)

Shift Time:5:30pm-2:30am

Education:

Bachelor’s Degree

Minimum Experience: 5–6 years of experience in billing operations with at least 2 years in a Supervisor or Assistant Manager role.

Skills:

• Strong understanding of RCM processes: claim entry, coding, AR, denials, follow-up, appeals, reporting credentialing, and collections.
• Hands-on experience with EMRs and billing platforms. Proficient in Excel and capable of handling data-driven reports and dashboards.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities:

• Manage multiple RCM teams through Team Leads and Supervisors. Manage proactively in the absence of Team Leads and Supervisors.
• Oversee daily operations including charge entry, claims submission, payment posting, AR follow-up, denial management, and reporting.
• Monitor team productivity, accuracy, and workflow distribution.
• Collaborate with Team Leads & Account Managers to understand service expectations, address escalations, and implement workflow improvements as per the need to clients.
• Participate in client review calls and provide performance updates. Ensure all client SLAs and contractual KPIs are consistently met. Drive improvements based on trends and gaps.
• Coach, mentor, and support Team Leads and Billing Executives in achieving personal and team goals.
• Conduct performance reviews, set improvement plans, and identify training needs.
• Review, validate, and analyze operational reports.
• Present actionable insights and performance dashboards to senior management and clients.

Benefits:

Market-Leading Salary, Medical insurance, Provident fund, EOBI, Paid Leaves, cash advance, Employee Performance based bonuses, Annual increments, Allowances ( Accommodation, OPD, Travel, Night, utilities, Technical ), Parental Leaves, Annual dinners & trips

Note: Preference will be given to candidates from Hazara Division, KPK for this specific role. However, candidates from all over the Pakistan are welcomed.

Pay: Rs150,000.00 - Rs220,000.00 per month

Work Location: In person