Assistant Manager O&M

Position Summary

We are seeking an experienced and results-oriented Assistant Manager – Operations & Maintenance (O&M) to lead nationwide telecom site maintenance activities and ensure maximum network availability across telecom infrastructure projects. The ideal candidate will be responsible for managing preventive and corrective maintenance, supervising field teams, coordinating with customers and vendors, monitoring SLAs, and ensuring timely resolution of site issues while maintaining the highest standards of quality, safety, and operational excellence.

The candidate should have strong technical expertise in telecom site infrastructure, power systems, field operations, and customer management, with the ability to manage multiple teams and projects across Pakistan.

Key ResponsibilitiesOperations & Maintenance Management

• Manage end-to-end Operations & Maintenance (O&M) activities for telecom infrastructure sites across Pakistan.
• Ensure maximum site uptime and network availability by effectively managing preventive and corrective maintenance.
• Monitor site health and ensure compliance with customer SLAs and operational KPIs.
• Develop maintenance schedules and ensure timely execution of preventive maintenance activities.
• Ensure rapid response to site alarms, emergency breakdowns, and critical network issues.

Telecom Site Operations

• Supervise O&M activities for BTS sites, Rooftop Sites, Greenfield Sites, IBS, and Site Sharing infrastructure.
• Monitor telecom equipment, power systems, and site infrastructure to ensure continuous operations.
• Ensure proper functioning of:
• Commercial Power (CP)
• Diesel Generators (DG)
• Solar Power Systems
• Rectifiers
• Battery Banks
• ATS Panels
• Power Distribution Systems
• Air Conditioning Systems
• Tower Infrastructure
• Coordinate equipment replacement, upgrades, and modernization activities.

Team & Workforce Management

• Lead, supervise, and mentor regional O&M engineers, supervisors, technicians, and subcontractors.
• Plan workforce deployment according to project requirements and maintenance schedules.
• Monitor field team performance, productivity, and quality of work.
• Conduct technical training sessions and ensure compliance with company procedures.

Customer & Vendor Management

• Serve as the primary point of contact for customers regarding O&M activities.
• Coordinate with telecom operators, tower companies, vendors, and subcontractors for service delivery.
• Monitor vendor performance and ensure compliance with contractual obligations.
• Conduct regular performance review meetings with field teams and service providers.

Project Coordination

• Coordinate with Project, Civil, Electrical, RF, Transmission, and Commercial teams for smooth project execution.
• Support new site rollouts, site acceptance, and operational handovers.
• Ensure timely completion of customer punch points before final acceptance.

Performance Monitoring & Reporting

• Monitor operational KPIs including:
• Site Uptime
• SLA Compliance
• MTTR (Mean Time to Repair)
• Preventive Maintenance Compliance
• Fault Resolution Time
• Customer Complaints
• Prepare daily, weekly, and monthly operational reports.
• Analyze operational trends and recommend continuous improvement initiatives.

Documentation & Compliance

• Maintain maintenance records, service reports, PM checklists, asset records, and technical documentation.
• Ensure compliance with customer standards, SOPs, and company policies.
• Maintain audit-ready documentation for internal and external reviews.

Health, Safety & Quality

• Ensure compliance with HSE standards during all maintenance activities.
• Conduct safety inspections and toolbox talks with field teams.
• Promote a strong safety culture across all operational sites.
• Ensure proper use of PPE and adherence to safety regulations.

Required Skills & Knowledge

• Strong knowledge of Telecom Infrastructure Operations & Maintenance.
• Hands-on experience with BTS site maintenance and telecom field operations.
• Sound knowledge of:
• Commercial Power (CP)
• Diesel Generators (DG)
• Solar Power Systems
• Rectifiers
• Battery Banks
• ATS Panels
• Power Distribution Systems
• Air Conditioning Systems
• Tower Infrastructure
• Experience managing nationwide field teams and subcontractors.
• Strong understanding of telecom O&M KPIs, SLAs, and customer requirements.
• Knowledge of preventive and corrective maintenance planning.
• Experience with telecom operators and infrastructure providers.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• ERP or Maintenance Management System experience will be an added advantage.

Qualification

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, or a related engineering discipline.
• OR
• DAE (Electrical/Electronics/Telecom) with extensive relevant experience.Experience
• 5–8 years of relevant experience in Telecom Infrastructure Operations & Maintenance.
• Experience working with telecom operators, tower companies, managed service providers, or telecom infrastructure contractors.
• Experience in nationwide O&M project management will be highly preferred.

Behavioral Competencies

• Strong leadership and team management skills.
• Excellent technical troubleshooting abilities.
• Strong planning and organizational skills.
• Customer-focused mindset with excellent stakeholder management abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical and decision-making capabilities.
• Excellent communication and reporting skills.
• Willingness to travel extensively across Pakistan.

Reporting To

Operations Manager / Head of Operations

Benefits

• Market Competitive Salary
• Medical Coverage (OPD & IPD)
• Annual Performance Bonus
• Paid Leaves
• EOBI / Provident Fund (As per Company Policy)
• Professional Training & Development
• Career Growth Opportunities
• Dynamic and Professional Working Environment

Pay: Rs100,000.00 - Rs140,000.00 per month

Work Location: In person