Assistant Manager Raffles Club Lounge

Company Description

We are far more than a worldwide leader. We are more than women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five star hotel with 353 spacious rooms, suites and villas is embellished with hand crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well travelled guests. Raffles Hotels & Resorts is an award winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the company's core values.

Key Roles & Responsibilities

• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions to include but not be limited to:
  • Prepare Raffles Club guest welcome letters
  • Monitor guest comment cards and feedback
  • Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Compile, analyze and control Raffles Club costs and inventory
• Prepare requisitions for amenities on a timely basis
• Ensuring and maintain entire range of services offered for the Raffles Club Lounge
• Appraise appearance, discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
• Performs related duties and special projects assigned
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
  • Plan for future staffing needs and recruit in line with company guidelines
  • Prepare detailed induction programmes for new staff
  • Analyze training needs of Front Office staff and develop training programmes
  • Conduct probation and formal performance appraisals
  • Coach, counsel, discipline staff and provide constructive feedback to staff
• Work with Superior in the preparation and management of department's budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
• Adhere to OH&S policies and procedures and ensure your direct reports do the same

Personal Attributes

• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 3 5 years' relevant experience with at least 2 years at a supervisory level.