Assistant Manager - Strategic Operations

We are looking for a proactive, organized, and results-driven Assistant Manager – Strategic Operations to support automation initiatives, strengthen process governance, and lead the Business Development team.

This is a non-technical, leadership-focused role requiring strong coordination, project tracking, and managerial capabilities. The ideal candidate will drive efficiency through automation, collaborate cross-functionally, and ensure structured execution of business processes while managing lead generation operations through Sendy.

You will report directly to the Head of Strategic Operations.

Key Responsibilities

1. Automation Initiatives & Coordination (35%)

• Identify and evaluate automation opportunities across departments based on business impact
• Coordinate with IT, Development, Finance, HR, Billing, and Operations teams for implementation
• Oversee and manage email marketing automation (Sendy) campaigns
• Translate business requirements into functional automation solutions with technical teams

2. Cross-Functional Coordination & Process Governance (25%)

• Lead coordination of process improvement and automation initiatives across departments
• Facilitate requirement gathering, stakeholder meetings, and solution rollouts
• Develop and maintain SOPs, process maps, and governance frameworks
• Drive continuous process improvement across:
• Finance & Billing (invoicing, reconciliation, reporting)
• HR (onboarding, payroll, recruitment)
• Operations (workflow optimization)

3. Project Tracking & Performance Monitoring (15%)

• Track end-to-end automation initiatives (timelines, risks, deliverables)
• Maintain dashboards and present progress reports to leadership
• Measure efficiency gains, cost savings, and overall business impact

4. Business Development Team Leadership (25%)

• Lead, mentor, and manage Business Development Executives
• Drive lead generation campaigns via Sendy
• Set KPIs: campaign volume, lead quality, conversions
• Guide A/B testing, email deliverability, compliance, and targeting
• Conduct performance reviews and build a data-driven team culture

Requirements

Experience

• 4–7 years in Operations, Process Improvement, Project Coordination, or Business Development
• 2–3 years of team management experience (lead generation / marketing ops preferred)
• Experience in cross-functional project coordination
• Exposure to email marketing tools (Sendy preferred)

Education

• Bachelor’s degree in Business Administration, Operations, or related field
• Master’s degree is a plus
• Certifications like PMP, Lean Six Sigma (Green Belt) are advantageous

Key Skills

• Strong leadership and team management
• Cross-functional coordination & stakeholder management
• Process improvement & SOP development
• Project tracking (ClickUp, Asana, Jira, Excel dashboards)
• Analytical mindset with KPI and ROI tracking
• Ability to bridge business and technical teams
• Excellent documentation and communication skills

Work Location: In person