Assistant Relationship Manager - Leasing Admin

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimise property management. We are a fast-growing PropTech company headquartered in Dubai, committed to redefining the leasing experience across the UAE.

Role Overview:

The Leasing Admin – ARM is the operational backbone of Keyper’s leasing team. This role exists to keep listings accurate, documentation airtight, broker coordination seamless, and client records current — so that Relationship Managers can focus on revenue-generating activities. The ideal candidate is detail-obsessed, deadline-driven, and deeply familiar with UAE real estate portals, regulatory forms, and CRM systems.

KEY RESPONSIBILITIES

Listings & Portal Management

• Create, verify, and maintain property listings on Property Finder, Bayut, and Dubizzle.
• Ensure all listings carry valid Trakheesi permits and are compliant with RERA advertising regulations.
• Coordinate with brokers and Relationship Managers to update listing status, pricing, and availability in real time.
• Monitor portal performance metrics (impressions, leads, quality score) and flag anomalies.

Documentation & Compliance

• Prepare, review, and file all standard leasing forms including Form A (listing agreement), Form B (buyer/tenant), and Form F (MOU/contract of sale) in line with RERA requirements.
• Manage digital filing of all broker and property documentation; ensure central, organised storage with version control.
• Track document expiry dates (permits, NOCs, tenancy contracts) and proactively initiate renewals.
• Maintain full audit-ready records for all active and closed leasing transactions.

CRM & Data Management

• Maintain accurate and up-to-date client records, contact lists, and transaction pipelines in HubSpot and Salesforce.

• Log all client interactions, follow-up tasks, and deal stages; flag stale leads or overdue tasks to the Relationship Manager.
• Generate weekly CRM hygiene and pipeline status reports for team review. Broker & Stakeholder Coordination
  • Act as the primary administrative point of contact for registered brokers; handle document collection, onboarding support, and query resolution.
  • Coordinate viewing schedules, broker briefings, and property access requests.
  • Support the Relationship Manager in preparing commercial proposals, tenancy agreements, and client presentations.
  Communication & Office Support
  • Handle incoming calls and emails; triage inquiries and route to the appropriate team member within agreed SLAs.
  • Draft professional correspondence including follow-up emails, offer letters, and client notifications.
  • Support Relationship Managers with scheduling, reporting, and ad hoc administrative tasks.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Real Estate, or a related field.
• Minimum 2 years of administrative experience in UAE real estate, property management, or a leasing-focused role.
• Demonstrable knowledge of Dubai real estate procedures: Trakheesi, RERA forms, Ejari, and DLD processes.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Hands-on experience with HubSpot, Salesforce, or a comparable CRM platform.
• Expert-level familiarity with Property Finder, Bayut, and Dubizzle listing portals.
• Excellent written and spoken English; Arabic is a strong advantage.

DESIRED COMPETENCIES

• Precision under pressure — produces error-free work across high-volume tasks.
• Organised self-starter — manages multiple deadlines without close supervision.
• Strong follow-through — tracks every open item to closure and communicates proactively.
• Data mindset — comfortable working in CRMs, spotting inconsistencies, and maintaining clean records.
• Professional communicator — confident drafting client-facing correspondence and handling calls.
• Team multiplier — understands their role is to maximise the capacity of the Relationship Manager.

WHAT WE OFFER

• Competitive base salary + performance-linked bonus.
• Exposure to a high-growth UAE PropTech environment.
• Structured onboarding and access to industry-leading tooling.
• A merit-driven culture with clear progression into an ARM or RM track.
• Medical insurance and standard UAE employment benefits.