Job Description
PRIMARY RESPONSIBILITIES:
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Follows policy and practice established by the sales and marketing, corporate sales & marketing and the hotels’ goals and objectives.
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Advises management of sales effort progress and bookings.
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Follows, reviews, and advise the superior of ways to improve the sales and marketing standards and policy.
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Performs the best to achieve the departmental as well as the hotel’s business goals.
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Reports on confirmed and anticipated bookings for forecasting purposes.
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Meets regularly with hotel department heads to review sales efforts and provide feedback from customers.
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Provides directions to all concerned departments regarding incoming groups.
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Directs sales executives and/or sales coordinator to contact potential business leads, keeping control of heavy booking dates.
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Resolves booking conflict based on group importance, revenue potential, alternate dates.
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Corresponds with group contacts.
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Pursues departmental procedure for approaching a contact from the initial call to documentation, to follow up.
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Maintains close contract with travel agents, local business groups and airlines.
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Entertains clients as needed.
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Analyses sales results and competition, and recommend ways to improve the situation.
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Liaises with concerned departments to ensure that operations will deliver the best quality products to the clients.
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Furnishes sales monthly reports according to the request on a timely basis.
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Performs other duties as assigned by supervisor.
Administrative Responsibilities
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Checks and ensures that the jobs assigned to subordinates have been effectively completed on the timely basis and according to hotel’s expectation.
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Recommends corrective actions for unfavorable variances in job standards and budget commitment.
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Establishes two-way communication within and related departments.
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Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
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Attends daily briefing and departmental meetings as assigned by supervisor.
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Manages time effectively by meeting deadlines on time.
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Identifies and solves problems in a professional manner.
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Assists others to ensure the operation is run smoothly and effectively.
Technical Responsibilities
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Knows and understands policies of the department well and can guide others to perform the job well.
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Recognizes and able to manage to maintain good quality products and presentation.
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Checks, reviews, and proposes service standards established by the company.
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Provides assistance to the subordinates and colleagues when required.
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Maintains self and all personnel’s grooming standards.
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Manages wastes by reducing and recycling the wastes, carefully use of resources.
Commercial Responsibilities
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Communicates effectively with guest, clients, business partners and staff.
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To be a good sales person to promote hotel’s image and businesses.
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Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
Human Resources Responsibilities
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To be evaluated according to the performance evaluation program.
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Attends training as required by the company and to develop him/herself to grow effectively.
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Motivates all employees to grow within the company.
RELATIONSHIP
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Reports to director of sales in case of DOS’ absence.
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Coordinates with all concerned personnel to ensure that all activities are accomplished.
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Interacts with clients. guests, government officials, supplies, and other important individual in the community in promoting the hotel.
Others
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Continuous learning through own IDP.
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Any other duties as may be assigned by the superior.
Accountabilities
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Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company’s Culture
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Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
CONFIDENTIALITY
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Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
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Minimum education of Bachelor degree in Business Administration, Marketing or relevant discipline
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Minimum of 3-4 years sales experience in a similar capacity,
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Have excellent communication skills in written and spoken English
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Result-Oriented. Have a positive attitude toward challenges and the drive to excel
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Posses professional disposition with excellent communication and interpersonal