Assistant Soft Services Trainer

Job Purpose

• The Assistant Soft Services Trainer supports the delivery of training programs for Soft Services operations, ensuring employees develop the skills and service behaviours required to meet quality, safety, and client standards.
• The role assists with classroom training, on-the-job coaching, and consistent implementation of training in line with company policies and HSE requirements.

Roles, Responsibilities, Duties

Training Delivery & Support

• Assist in delivering classroom, on-the-job, and site-based training for Soft Services teams.
• Support induction and onboarding programs to ensure new employees understand service standards, policies, and procedures.
• Conduct refresher and corrective training to address performance gaps and service non-compliance.
• Demonstrate standard operating procedures (SOPs) and best practices during practical training sessions.

Training Planning & Coordination

• Support the preparation of training plans, schedules, lesson plans, presentations, and training materials.
• Coordinate training logistics, including venues, attendance tracking, and training resources.
• Liaise with supervisors and operations teams to identify training needs and priorities.

Service Quality, Compliance & HSE

• Reinforce service quality standards, customer service protocols, and Soft Services SOPs during training.
• Support compliance with HSE requirements, safe work practices, and organizational policies.
• Assist in promoting a culture of safety, professionalism, and customer focus across the workforce.

Training Evaluation & Reporting

• Support training assessments, competency evaluations, and post-training follow-ups.
• Collect trainee feedback and contribute to the continuous improvement of training programs.
• Maintain accurate training records, attendance logs, and evaluation reports.

Performance Support & Continuous Improvement

• Monitor post-training performance and provide feedback to trainers and operations teams.
• Assist in updating training materials based on operational changes, audit findings, and client feedback.
• Promote continuous learning and adherence to service excellence standards.

Coordination & Stakeholder Support

• Work closely with the Soft Services Trainer, L&D team, and operations management to ensure training effectiveness.
• Support internal audits, client inspections, and quality reviews by providing training records and evidence.
• Perform additional training-related duties as assigned in support of operational and organizational goals.

Education & Qualification:

• Diploma or bachelor’s degree in training, Education, Human Resources, Hospitality, or Facilities Management.
• Train-the-Trainer or Adult Learning certification (preferred).
• Knowledge of Soft Services operations and HSE standards is an advantage.

Experience and Skills:

Industry Experience (No. of years):

• 2–3 years in Soft Services, Facilities Management, Hospitality, or service-driven environments.

Position/functional experience (No. of years):

• 1–2 years in training support, coaching, or service quality roles.

Competencies and Skills:

• Strong knowledge of Soft Services operations, including housekeeping, cleaning services, and customer service excellence.

• Ability to support effective training delivery and provide practical on-the-job coaching to improve performance.

• Clear, confident communication and interpersonal skills to engage and guide a diverse workforce.

• Understanding of service quality standards, HSE requirements, and operational compliance practices.

• Good organizational, documentation, and observation skills, with a continuous improvement and teamwork mindset.