COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Assistant Spa Manager will manage the spa team and provide leadership, coaching, development and direction to all spa staff. The Assistant Spa Manager will be accountable to ensure financial success and provide an exceptional guest experience in a professional atmosphere

ESSENTIAL RESPONSIBILTIES

Operational Leadership

• Manage day-to-day spa operations including scheduling, staffing, and treatment room flow

• Optimize treatment room utilization to maximize revenue and minimize guest wait times

• Oversee inventory management, product ordering, and retail merchandising

• Ensure compliance with brand partner protocols and treatment standards

• Maintain facility standards and coordinate with hotel maintenance/housekeeping

Team Management

• Lead, coach, and develop spa team (therapists, aestheticians, front desk)

• Collaborate with Director on hiring, onboarding, and performance evaluations

• Create staff schedules that balance business needs with team preferences

• Run productive staff meetings and training sessions

• Address performance issues professionally and document appropriately

• Foster team culture focused on excellence, collaboration, and guest service

Financial Performance

• Track retail performance and implement strategies to increase product sales

• Partner with Director on pricing, promotions, and revenue strategy

• Control labor costs while maintaining service standards

Guest Experience

• Handle guest concerns with professionalism and solution-focused approach

• Ensure consistent delivery of Selah's service standards

• Coordinate with other hotel departments for seamless guest journey

• Monitor guest feedback and implement improvements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• 1+ years spa management experience, hotel/resort spa strongly preferred

• Proven ability to manage teams, hit budgets, and maintain high service standards

• Strong operational skills: scheduling optimization, inventory control, P&L management

• Experience with spa management software (we use Book4Time)

• Proficiency in Microsoft Office Suite

• Excellent communication and interpersonal skills

• Understanding of luxury spa brands and treatment modalities

• Professional presentation and demeanor

Preferred:

• Background working with premium spa product lines

• Experience in luxury hotel or destination resort environment

• Familiarity with evolving guest expectations in the spa and wellness space

• Problem-solver who can think strategically while executing tactically

PHYSICAL DEMANDS

• Must be able to stand for long periods of time

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!