Assistant Store Manager

The Assistant Store Manager works close to the Store Manager to support the Store's organization and contributes, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

Job responsibilities

Category Sales Management and Business Developmen t

• Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Monitor and achieve store performance with relevant KPIs.
• Analyse the store business, propose and implement action plans to improve results.
• Set store performance target for the team and individual with the Store Manager.
• Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

• Leverage all clienteling tools to achieve the Store business goals.
• Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
• Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
• Improve Mystery Shopper Results with action plans.
• Implement appropriate CRM tools and develop loyal customer of product category.
• Act as brand category ambassador to educate VIP and new Clients.
• Participate into ad-hoc Clientele projects.

Operations and Visual Merchandising

• Ensure that merchandize is properly managed, displayed, stored and maintained by team.
• Maintain inventory accuracy and shrink rates within company standards.
• Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
• Maintain the Visual Merchandising consistent with Company standards.
• Align periodically visual merchandising and sales performance.
• Make the best out of the display and proximity storage

Team Management and Development

• Discuss individual performance every month and coach team members
• Motivate the team so that they perform at their highest level to meet their individual and store objectives
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Conduct category training to the team
• Execute the in-store training routine set by the Store Manager

Profile

• 5 years' experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category
• Bachelor's Degree or equivalent is preferred
• English fluent
• Manages his/ her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills, self-reliant, approachable and patient
• Confidence, organizational skills, professionalism