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Assistant Vice President, Agency Experience Manager

Atlanta, United States

Company Details:

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

Why Join Us?
At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

A client-first mindset with a passion for delivering exceptional experiences
Curiosity, creativity, and a drive to challenge the status quo
Collaboration across disciplines to build smarter, more intuitive solutions
Integrity, expertise, and a commitment to excellence

This role involves frequent travel and occasional in-office presence in Atlanta. Therefore, it is best suited for candidates based in the Greater Atlanta area.

#LI-AV1 #LI-remote

The company is an equal opportunity employer.

Responsibilities:

As an AVP, Agency Experience Manager, you'll be an key contributor to the Berkley One brand. You will be responsible for driving successful, productive relationships and growth with our agency partners and other networking partners in a moderate to large territory or region. They will serve as both direct and informal leaders for their region and within Berkley One. The ideal candidate will have experience contributing to successful marketing strategy and delivery.

In collaboration with and at the direction of the Vice President Agency Experience Manager and Senior Vice President of Distribution:

Execute agency management strategies, including distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One. As well as manage out non-performing agents.
Lead agency business planning, including new business, retention, hit ratio, profit, efficiency and other targets
Execute activities and projects relative to business development, lead generation, networking and events, campaign management and brand building
Collect and share market information with the larger organization, as the owner of assigned geography
Travel throughout the assigned territory is required and averages 60% of each week

In collaboration with inside sales and PODs:

Provide quote coaching and other new business assistance to agency partners
Track agency partner financial performance and pro-actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals
Performs other duties as assigned

Qualifications:

What you need to have:

Bachelors degree or equivalent experience
Minimum five years of successful agency management experience (high net worth insurance experience preferred, but not required) or equivalent
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. An excellent, pro-active advocate for Berkley One customers and passionate about their brand experience
Exceptional oral and written communication skills, a communication style that is flexible to the situation, able to communicate clearly and with a purpose
A love of process and optimization and excited about the opportunity to experiment with building the Berkley One brand and telling the Berkley One story across multiple channels

What makes you stand out:

Experience contributing on a high performing marketing/distribution/sales team in a high growth, fast paced environment. You are an outstanding collaborator
Calm under pressure. Excellent organizational skills, integrity, and great follow-through on tasks. Comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
A strong sense of accountability, fun and adventure
Natural curiosity, a love learning how things work and always looking for innovative improvements

Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details: Sponsorship not Offered for this Role

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