Associate, Custody Operations, (UAE National)

Strategy and Business Integration
In this role, you will play a critical part in supporting the bank's strategic objectives by maintaining and enhancing a robust risk framework and elevating the overall client experience. You will work closely with the Implementation and Sales teams to ensure seamless onboarding of clients and timely account opening with sub-custodians across various markets.

Client Engagement and Service Excellence
You will be responsible for managing client communications and ensuring all queries received through our Financing Securities Services email channel are addressed promptly within agreed timeframes. Preventing revenue leakage by ensuring no unauthorized debits to Profit and Loss accounts is paramount. Your leadership in process improvement initiatives will foster operational excellence and consistently exceed service standards, evidenced by minimal client complaints and swift resolution of inquiries.

Operational Process Management
Your expertise will ensure Department Operating Instructions, checklists, and Service Level Agreements are current and adhered to rigorously. You will administer Master File Administration, Billing Settlements, and Corporate Action processes efficiently while regularly reviewing and suggesting enhancements to account opening procedures to standardise and boost operational effectiveness globally. Collaboration with sub-custodians and stakeholders will be essential to driving operational efficiency and elevating client satisfaction. Active participation in RFPs, due diligence, and risk escalations will keep management informed, supporting informed decision-making.

This role demands a proactive, detail-oriented approach to manage complex operations within a dynamic banking environment, ensuring compliance and client-centric solutions aligned with strategic goals.

Our Ideal Candidate

• Analytical and Data Proficient: Skilled at gathering, interpreting, and reporting data to inform strategic decisions.
• Experienced in Financial Services Applications: Comfortable navigating complex financial software and systems integral to custody operations.
• Problem Solver: Adept in problem management processes including identifying root causes and implementing effective resolutions.
• Client-focused: Demonstrates commitment to accurate and transparent trade client reporting, prioritising client satisfaction and regulatory compliance.
• Effective Communicator: Able to liaise seamlessly across various teams, sub-custodians, and clients to drive collaboration and share critical information.
• Adaptive and Detail Oriented: Thrives in a dynamic environment, managing ambiguity while ensuring precision in operational tasks and governance.
• Collaborative Team Player: Builds constructive relationships internally and externally, supporting diversity and inclusion principles.

Standard Chartered is a leading international bank with a rich history spanning over 170 years, committed to making a meaningful difference for clients, communities, and colleagues around the world. Our agility and scale enable us to challenge industry norms and explore innovative avenues for growth and improvement.

We pursue our purpose of driving commerce and prosperity by embracing and celebrating our diverse global workforce. Our brand promise, "Here for good," reflects our long-term commitment to doing business responsibly and sustainably. At Standard Chartered, you will find an inclusive culture where unique perspectives are valued, and every individual is empowered to contribute their talents fully.

Our core values underpin the way we operate:

• Do the right thing: We act with integrity, are assertive in challenging the status quo, and place our clients at the centre of all we do.
• Never settle: We continuously aspire to improve, innovate, and simplify, learning from every experience.
• Better together: We foster an environment where everyone can be authentic, collaborate inclusively, and build lasting success as a unified team.

What We Offer

Aligned with our Fair Pay Charter, we provide a comprehensive and competitive remuneration package designed to support your holistic wellbeing — mental, physical, financial, and social.

• Robust benefits: Core bank funding for retirement savings, comprehensive medical and life insurance, with access to flexible and voluntary benefits tailored to your location.
• Generous time off: Inclusive of annual leave, parental and maternity leave of up to 20 weeks, sabbatical opportunities up to 12 months, and volunteering leave to encourage community engagement. Our global minimum holiday standards ensure at least 30 days’ leave including public holidays.
• Flexible working arrangements: Options that balance home and office preferences while supporting work-life integration through adaptable work patterns.
• Wellbeing initiatives: Access to Unmind, a leading digital wellbeing platform offering resources for mental health, resilience training, global employee assistance programs, mental health first-aiders, and a suite of self-help tools.
• Continuous learning: We cultivate a culture of development, offering extensive opportunities to reskill and upskill through diverse learning modalities — physical, virtual, and digital.
• Inclusive culture: Be part of an organization that values diverse perspectives and promotes respect, equity, and belonging, encouraging everyone to achieve their fullest potential.