Associate Director - Key Account Management

Position Overview

The Associate Director, Key Account Management, will be responsible for developing and managing strategic sourcing and relationships with key existing and new clients within the hospitality sector (hotels, restaurants, retail, etc ) as well as other industries within KSA and potentially across the MENA region.

This role will focus on growing the customer base, driving sales, and promoting Red Sea Trading and Logistics Co solutions, while achieving revenue and profitability targets.

The role will involve identifying new business opportunities and maintaining a high level of customer satisfaction to ensure long-term partnerships.

Strategic Account Management

• Build and manage relationships with key clients across hospitality and external sectors (hospitality, retail, food outlets, catering companies, etc.).
• Develop a deep understanding of clients' needs and tailor solutions to enhance business value.

Business Development

• Proactively identify and target potential customers in both hospitality and non-hospitality sectors within KSA and the wider MENA region.
• Expand the company's customer base through outreach, networking, and attending industry events. On-board RSG hotels as per the opening roadmap.
• Meet or exceed sales targets and key performance indicators (KPIs) by negotiating and closing deals with key accounts.
• Ensure the delivery of services aligns with clients' expectations and contractual agreements as well as Red Sea Trading and Logistic Co objectives.

Cross-Functional Collaboration

• Work closely with logistics, operations, sourcing/purchasing, and import freight and customs teams as well as RSG support divisions to ensure seamless execution of services and delivery to clients.
• Manage the flow of information and coordination to ensure high-quality service.

Customer Retention & Satisfaction

• Implement customer satisfaction programs and regular feedback loops to enhance relationships, ensuring high retention rates across all key accounts.
• Monitor market trends, competitor activity, and customer preferences across the main cities in Saudi Arabia as well as the MENA region. Provide actionable insights to the senior management team for strategic decision-making.
• Lead a team of key account senior specialists and managers, providing mentorship, training, and performance feedback. Foster a collaborative, goal-driven environment to ensure the success of the account management team.
• Reporting & Forecasting: Provide regular sales and demand forecasts, pipeline reports, and market analysis to senior leadership. Track key metrics and performance data to evaluate success and adjust strategies.

Qualification and Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field; MBA is a plus.
• Minimum of 8-10 years of experience in Key Account Management or Sales, with at least 5 years in a leadership role, especially with Hospitality Management background.
• Experience in business development, sales purchasing and logistics.
• Proven track record of managing key accounts and growing business within KSA and the MENA region.
• Fluency in Arabic and English (both spoken and written) is required.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality