Associate - IT Process Excellence and Compliance Management (Qatarization)

Job Summary

The incumbent is primarily responsible to implement and document, deliver and support In-House and Distributed Applications by coding and documenting, unit testing, and maintaining the development of software programs and applications as per the specifications provided by the designated Business analysts using the standard development tools.

Main Responsibilities

A. Shareholder & Financial:

• Carefully analyze possible software and application program changes to ensure congruence with the Group’s long term planning and approved strategy.
• Design, implement, document and develop applications as per the specified budget and plan.
• Implements KPI’s and best practices for In-House and Distributed Applications System Analysis
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Liaise with the concerned business for their information requirements and follow-up as and when required to answer their business needs.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Develop new applications as per user requirements and the plan specified by the designated systems analysts.
• Correct bugs and errors by making appropriate changes and then retest the program to ensure that the desired results are produced.
• Conduct trial runs/ perform testing of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
• Compile and document the program and perform subsequent revisions, inserting comments in the coded instructions so others can understand the program.
• Perform revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
• Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
• Write or contribute to instructions or manuals to guide end users.
• Investigate whether networks, workstations, the central processing unit of the system, and/or peripheral equipment are responding to a program's instructions.
• Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language.
• Perform systems analysis and programming tasks to maintain and control the use of system’s software.
• Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs.
• Comply with existing standards and policies as set by the Group’s management.
• Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology.
• Abide by the Policies and Procedures developed for maintaining the Information Security for the Data Centre Operations and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.
• Fully understand user requirements as provided by the business analysts.
• Possess knowledge of system design and data dictionary concepts in order to properly develop a workable and comprehensive application.
• Possess and implement the development life cycle followed with in the Group.
• Identify areas for professional development of self and act to enhance professional development.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

• Bachelor’s degree in Computer Science.

Note: you will be required to attach the following: