Associate Manager

As an Associate Manager of Customer Success, you will support an assigned portfolio of customers while mentoring and guiding a team of Success Account Managers (SAMs). This role is designed for a first-time or early people manager who continues to stay close to customers while developing core leadership capabilities.

You will partner closely with the Customer Success leadership team to ensure customers realize value from Commvault’s technologies across onboarding, adoption, and renewals. The role contributes to improving customer sentiment, driving retention (GRR/NRR), and identifying expansion opportunities, while operating within established frameworks and guidance.

What you’ll be doing

• Support and coach a team of Success Account Managers managing an assigned customer portfolio, reinforcing best practices in customer engagement and value delivery.
• Act as a player–coach, staying involved in key customer conversations, escalations, and success planning where required.
• Assist in executing skill development and enablement plans for SAMs, aligned with defined CS playbooks and leadership direction.
• Monitor customer health, adoption, and renewal risks within the portfolio, proactively flagging issues and partnering with leadership on mitigation plans.
• Collaborate with SAMs and TAMs to improve Time to Value, Adoption, and Expansion readiness, aligned to the customer journey.
• Use dashboards and business systems to review adoption, consumption, and engagement data, supporting data-driven discussions with SAMs.
• Help drive consistency by applying existing Customer Success Playbooks across customer personas, use cases, and lifecycle stages.
• Participate in monthly forecasting and review cadences, supporting accurate GRR/NRR tracking and reporting.
• Partner cross-functionally with Support, Product, Engineering, Sales, and Operations to ensure timely resolution of customer issues.
• Reinforce productivity and execution standards, ensuring SAM activities align with defined capacity, efficiency, and engagement expectations.
• Escalate complex customer, renewal, or operational risks appropriately, working with leadership to ensure resolution.

Who you are

• Total industry experience: 6–8 years
• Total Customer Success IC experience: 3–5 years in a SaaS or subscription-based enterprise software environment
• Prior experience as a Senior CSM / Senior SAM or equivalent, with strong customer-facing and execution skills.
• Early experience mentoring, coaching, or acting as a team lead, with interest in growing into people management.
• Solid understanding of customer success fundamentals, including onboarding, adoption, renewals, and value realization.
• Comfortable working with data, dashboards, and reporting tools to support decision-making and customer conversations.
• Strong communication and collaboration skills, able to work effectively across regions and cross-functional teams.
• Adaptable and eager to learn, with the ability to operate well in a structured yet evolving environment.
• Highly organized, capable of managing multiple priorities while balancing customer and team responsibilities.

You’ll love working here because…

• Employee Stock Purchase Plan (ESPP)
• Continuous professional development, product training, and clear career pathing
• Annual health check-ups, Car Lease Program, and Tuition Reimbursement
• Inclusive culture with opportunities to join Community Guilds
• Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now!

Commvault is an equal opportunity employer and values diversity… (no change to EEO section)