Associate Product Support Engineer ( Onsite)

We're Hiring: Associate Product Support Engineer – Fintech

Location: Gulberg III, Lahore

Experience: 6 months – 1 year

Are you a software engineer who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work closely with engineering teams to ensure seamless product performance. Females are Encouraged to Apply.

What You'll Do:

✔ Troubleshoot and resolve product/application issues by analyzing logs, queries, and metrics
✔ Support production systems, assist in incident management, and help restore services quickly
✔ Identify recurring problems and collaborate with engineering teams to implement long-term fixes
✔ Build and maintain automation scripts/tools to optimize support workflows and diagnostics
✔ Document solutions and contribute to knowledge base and runbooks for quicker resolutions

What We're Looking For:

✔ Software development background (hands-on with Python, Bash, PHP, or similar)
✔ Familiarity with automation testing (frameworks/tools for QA/testing)
✔ Solid understanding of databases and SQL (PostgreSQL preferred). Experience with the Linux command line is a plus. ✔ Familiarity with web applications, APIs, and microservices
✔ Strong problem-solving and communication skills
✔ 6 months – 1 year of relevant experience (junior-level dev/testing roles acceptable)

Why Build Your Career With Us?

Provident Fund, Medical Insurance & EOBI
Annual Bonus + Leaves Encashment
Learn from senior engineers in a growth-focused, innovative fintech culture
Fun recreational activities and team events
Work on real fintech products and grow into a specialist support/engineering role