Associate Solutions Engineer

About Contegris

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.

Job Overview

We are looking for a passionate and driven Associate Solution Engineer to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.

Job Requirements:Experience & Qualifications

• Bachelor’s degree in Business & Information Technology (BBIT) or relevant degree only.
• 1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.

Knowledge & Skills

• Good understanding of business processes and their alignment with IT systems.
• Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.
• Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.
• Excellent communication and presentation skills.
• Strong problem-solving ability and critical thinking.
• Confidence in handling clients and providing end-user training & support.
• Time management and ownership mindset for handling deliverables.
• Adaptability and eagerness to learn new systems quickly.

Nice to Have

• Understanding of CRM, ERP, or Contact Center solutions.
• Experience in SaaS or software product environments.
• Exposure to creating documentation, user guides, or training material.

Job Type: Full-time

Work Location: In person