Association Coordinator

Job Title: Association Coordinator

Company: Trans Global Services
Shift: Night Shift (05:00 PM – 02:00 AM)
Location: Onsite

Job Summary

The Association Coordinator is responsible for overseeing the day-to-day operations of the association, ensuring smooth functioning and high-quality member engagement. This role supports membership management, event and program coordination, communications, and administrative assistance to the Board of Directors. The objective is to enhance member value, strengthen retention, and ensure operational excellence.

Key Responsibilities1. Membership Management

• Serve as the primary point of contact for member inquiries, concerns, and feedback.
• Maintain and update the membership database/CRM, ensuring accurate records and renewal tracking.
• Execute membership recruitment and retention strategies.
• Manage annual membership renewals, invoicing, follow-ups, and dues collection.

2. Event & Program Coordination

• Plan, coordinate, and execute association events including conferences, webinars, networking sessions, and board meetings.
• Liaise with vendors such as venues, caterers, and technology providers; negotiate pricing and manage contracts.
• Oversee event registrations, prepare attendee materials (agendas, badges, presentations), and manage on-site or virtual logistics.

3. Communications & Marketing

• Create and distribute newsletters, email campaigns, and social media updates to keep members informed and engaged.
• Maintain and regularly update the association’s website with news, events, and member resources.
• Support advocacy initiatives by preparing reports, presentations, or communication materials for stakeholders and the public.

4. Administrative & Board Support

• Schedule board and committee meetings; prepare agendas and accurately record meeting minutes.
• Assist with basic financial administration, including tracking expenses, processing invoices, and recording membership dues.
• Monitor project timelines and track deliverables to ensure association initiatives are completed on schedule.

Skills & Qualifications

• Communication: Excellent written and verbal communication skills with the ability to represent the association professionally.
• Organization: Strong multitasking, time management, and attention to detail skills.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with or ability to learn Association Management Systems (AMS) and CRMs.
• Interpersonal Skills: Relationship-driven, with the ability to work effectively with members, volunteers, and leadership.
• Education: Bachelor’s degree (Master’s preferred) in Business Administration or a related field from LUMS, NUST, or another reputable university (or equivalent professional experience).

Key Performance Indicators (KPIs)

• Membership Retention Rate: Year-over-year member renewals.
• Event Participation: Growth in attendance and engagement across events and programs.
• Member Response Time: Timeliness and effectiveness in addressing member inquiries and concerns.

Job Type: Full-time

Work Location: Hybrid remote in Lahore Johar Town