Automotive Service Advisor

Volvo Cars Gilbert is currently searing for an experienced Automotive Service Advisors to join our award-winning team! We are seeking a highly motivated and customer-oriented Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. Your primary goal will be to assist customers with their vehicle maintenance and repair needs, while maximizing sales opportunities.

RESPONSIBILITIES:

• Ensure customers receive prompt, professional, and superior service
• Complete a thorough vehicle walk around inspection during service write-up
• Prioritize required services, and be prepared to provide options upon request
• Keep customer informed on completion times, service expenses, and possible changes
• Know the product to answer characteristic and operational questions regarding customer’s vehicle
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor including parts
• Monitor the progress of each vehicle throughout the day, and update clients frequently
• Provide a thorough review of services performed when delivering finished vehicle to the customer.
• Ensure customer has a positive dealership experience

QUALIFICATIONS:

• 2+ years of Automotive Dealership Service Advisor experience, Required.
• Prior experience with Reynolds and Reynolds database systems, preferred
• Proficient computer skills (Including Microsoft Office and Excel)
• Process driven, motivated and have outstanding attention to detail
• Superior communication and organizational skills
• Outgoing personality, positive attitude, and professional appearance
• Committed and willingness to learn, and work as a team to achieve desired results

We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:

• Competitive compensation packages
• Medical, Dental & Vision Insurance
• Short- & Long-Term Disability, Life Insurance
• 401(K) Plan with company match
• PTO Paid Time Off
• Paid Training
• Growth opportunities
• Employee Discounts

EEO statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Experience:

• Dealership Advisor: 2 years (Required)
• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person