Service Advisor for Workshop

Automotive Service Advisor Job Description:

• Greet and develop an ongoing relationship with customers
• Answer service/repair calls and understand the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through
• Document all call records and maintain daily jobs tracking, vehicle details, services offered, price etc
• Set up service appointments that align with the customer and technicians’ schedules
• Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration
• Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs
• Provide customers with information on part warranties and potential savings
• Maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about offers and promotions
• Identify repeat repairs in customer’s best interest
• Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
• Write and verify accurate repair orders and include supporting documentation
• Supervise cleaning and preparation of new and used vehicles, test drive vehicles
• Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup; Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Help customers care for and maintain their vehicles; Maintaining positive customer relationships to ensure repeat business.
• Generate monthly reports on business performance and present to the CEO and GM
• Provide new ideas to promote the business and assist in sales and marketing as and when required

Skills Needed

• Automotive Knowledge and experience in UAE
• Strong communication skills - verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time.
• Must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
• Good listening skills
• Time management - Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly
• Team work
• Handle customer complaints in a calm and patient manner

Job Type: Full-time

Pay: AED3,500.00 - AED6,000.00 per month

Experience:

• automotive service insdurty: 5 years (Required)
• automotive advisor: 3 years (Required)

License/Certification:

• UAE driving license (Required)