AVP - Manager, Learning & Development (Mashreq Global Network Pakistan)

Job Purpose

The Learning and Development function within ICOD of Mashreq is poised for significant initiatives and impact which contribute to the success of the bank. To contribute towards an innovative, and out-of-the-box Learning & Development department that complements people’s journey at Mashreq.

Purpose involves:

• To Partner and manage relevant training programs and learning curriculums linked to development needs assessment at a Group and Bank-wide level.
• To lead generic/ customized learning programs and monitor their implementation and measure the impact and ROI.
• To ensure vendor management and smooth conduct of learning programs at the Learning and Development facilities by providing administrative and logistical support to the learning participants and facilitators.
• To ensure optimal utilization of training infrastructure and resources through regular maintenance and efficient coordination
• To Configure, administer, and maintain the Learning infrastructure, including the Learning module on HCM and other third-party learning platforms subscribed by the bank, for efficient and timely delivery of learning services to employees.

Key result Areas

• Conduct comprehensive learning needs analysis with the business and propose effective learning solutions.
• Research and Identify training providers that align with the learning objectives.
• Collaborate with business units to ensure compliance with regulatory learning requirements.
• To manage learning and development globally for specific Groups of the bank and partner with stakeholders and key points of contact to plan Group learning roadmaps activities and reporting
• Manage Learning & Development Catalogues to update and publish the learning/training calendar, upload online courses, and create assessments and surveys.
• Working knowledge of the HCM learning module, including navigation, utilization of e-learning resources and data accuracy maintenance.
• Report L&D metrics to senior management and regulatory authorities such as central bank, internal audit and compliance departments.
• Offer learning and development advisory services to employees and internal stakeholders on availing of any learning services offered by the bank.
• Partner with the wider L&D Team globally to ensure that learning is planned in a holistic way.
• Use data visualization and analytics tools such as MS Excel and Power BI to create and share learning & development MIS with internal stakeholders.
• Monitor training effectiveness, evaluation and ROI and provide actionable insights to drive continuous improvement.
• Preparing the learning budget, maintaining records and ensuring effective resource utilization.
• Govern the Learning & Development Policy and ensure adherence to the agreed targets.
• Demonstrate understanding of emerging digital technologies and their impact including Generative AI.
• Demonstrate expertise in L&D design content development and training delivery and facilitation.
• To collaborate across ICOD unit on global initiatives and also represent L&D at PICG people connects and events both internally and externally.
• Support the Manager L&D in defining the learning & development strategies in Group Partnership globally.

Operating Environment, Framework and Boundaries, Working Relationships

• Works closely with L&D team and unit managers/learning point of contact to identify and develop targeted training solutions.
• Ensure optimal utilization of the group budgets.

Problem Solving

• Ability to analyze data and provide insights to support senior leaders to make more informed decisions.
• To monitor all learning and development related procurement transactions to ensure compliance with ADM and OPM and advise corrective actions for transactions that do not comply
• To investigate and troubleshoot problems faced by employees in accessing the Learning Management System and completing online courses assigned to them.

Decision Making Authority & Responsibility

• Ensure that the design and selection of all development interventions provides a demonstrable return on the investment.
• Play a role in the selection and review of external training providers in consultation with the business, in-house subject matter experts, Legal team and Centralized Procurement Department.

Knowledge, Skills and Experience

• College graduate with a minimum bachelor’s degree in any field.
• At least 8-10 years of experience of working in a large global organization (preferable financial services) in the Learning & Development or HR department.
• Expertise in training needs analysis, solution deployment and learning impact/evaluation and ROI.
• Working knowledge in administering the Learning module on HCM.
• Excellent data analysis and data visualization skills.
• Excellent communication skills and ability to work with senior stakeholders.
• CIPD or equivalent is desirable