AWS Technical Consultant

We are hiring for the role of Pre and Post Sales Technical Support for Cloud Platforms Amazon Web Services (AWS) and Microsoft Azure.

Roles and Responsibilities:

• Provide pre-sales and post-sales support and consulting for AWS and Microsoft Azure to prospective and existing clients via Google Meet, email, and phone calls.
• Ensure accurate documentation and maintenance of all case-related records in line with company policies.
• Take full ownership of assigned cases, delivering end-to-end solutions and support to clients in accordance with agreed SLAs.
• Escalate issues to the Reporting Head when necessary, following the defined SLA procedures.
• Carry out all tasks assigned by the Reporting Head while adhering to company guidelines and standards.

Skills & Qualifications:

• Valid AWS Solutions Architect Certification.
• Minimum of 3 years of experience in AWS pre-sales and post-sales support.
• Proven experience in client-facing AWS support and consulting roles.
• Excellent written and spoken English communication skills.
• Proficiency in Hindi (spoken/understood) is a plus.
• Strong team player with the ability to receive and implement feedback constructively.
• Willingness to undertake additional training and certifications as required by the management.
• Note: Freshers are not eligible for this position.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working in specified salary range?
• Do you have experience in providing AWS & Azure Support?

Language:

• English (Required)

Work Location: In person