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Back Office Coordinator
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Job Title: Back Office Coordinator
Job Location: Karachi
Responsibilities & Accountabilities
- For the sack of business always maintained discipline relations & ensure client's satisfaction as well, solutions for client's issues & complaints.
- To provide Inspection instructions to inspector.
- Ensuring timely submission of Field reports / Inspection pictures for smooth documentation purpose and uploaded on SharePoint.
- Communication with BV lab officials for testing as per parameters provided by client and follow up for results.
- To prepare and send draft inspection report / draft certificate to client on time with accuracy.
- Prepare and maintain E-file of individual client.
- Working in Flex software i.e. Client Creation, Invoicing, Time & Expense Sheet of all Inspectors.
- Proper maintenance and secured use of Assets provided by the company to fulfill the daily operation needs & requirements.
- Ensuring compliance with health and safety regulations in the workplace to provide a safe environment for employees and customers.
- Punctuality in office.
- Respect the allocated time frame to finish the work.
- Number of complaints & claims – (Satisfaction to work & Behavior)
- Keeping up to date with current policies and procedures.
- Ability to perform multitask work.
- Quick learner and professional communication skills.
KPIs (to be amended if necessary)
TECHNICAL COMPETENCIES
- Minimum of 2-4 years of relevant experience
- Graduate from high school or secondary education with proper experience
- Knowledge about the product inspected their quality criteria and their evaluation, as well as the related inspection equipment.
- Good PC MS Office skills.
- Good English and local language.
- Sharing information / knowledge.
- BV Core & Business values.
- Take measurements and prepares quantity estimates and locations.
- Result oriented / achievement motivation / service driven
- Personal efficiency.
- Assists in the maintenance of records. Performs other duties as assign.
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