Back office Email and Voice Customer Service

NAOS CX is Hiring -Customer Service Agent (Email and Voice Customer Service Agent)

Location: On-Site – Maadi, Cairo

Employment Type: Full-Time

Why Join NAOS CX?

At NAOS CX, we believe customer experience is everything. By joining us, you will:

• Work with a leading US-based e-commerce platform (Electrical Gadgets)

• Gain international exposure and build a global career in customer support

• Enjoy competitive pay, career growth opportunities, and a supportive team

Role Overview

We are hiring Customer Service Agents to handle:

• 70% Emails

• 30% Calls

You will assist customers, resolve issues, and ensure smooth, professional communication.

Key Responsibilities

• Handle inquiries via email and calls

• Provide accurate product and service information

• Resolve concerns and follow up efficiently

• Log interactions in the system

• Deliver high-quality service and meet KPIs

Requirements

• English: C1

• 1+ year experience in a US campaign (customer service)

• Strong email writing skills a must

• Graduates, dropouts, or gap-year students welcome (no undergraduates)

• On-site in Maadi – Night shifts (start 3:00 or 4:00 PM Cairo time)

• Egyptians

Working Hours & Schedule

• 9 hours (including 1.5 hr break)

• 2 rotational days off per week

• Fixed US night shifts (3:00 or 4:00 PM Cairo time)

Compensation & Benefits

Total Package: EGP 17,500

• Base Salary: EGP 13,000

• Attendance Bonus: EGP 2,000

• KPI Bonus: EGP 2,500

• Transportation Allowance: EGP 1,100

Training Allowance (based on experience):

• 5 Days = EGP 1,000

• 10 Days = EGP 2,000

Other Benefits:

• Social & Medical Insurance

• Overnight transportation allowance

Recruitment Process

• First Interview – Online or On-Site

• Writing Skills Assessment

• Final Interview – On-Site in Maadi

Kickstart your career with NAOS CX – Apply Now!