Back Office (French ) speakers

RAYA Customer Experience (RAYA CX) specializes in next-generation Business Process Outsourcing (BPO) and customer experience management, serving clients across diverse industries. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging skilled labor markets and innovative technology, RAYA CX delivers a wide range of integrated solutions, driving seamless operations and continuous improvement for its global clients.

This full-time on-site role is based in Qesm 1st 6 October, where you will be part of the Back Office team supporting French-speaking clients. Responsibilities include managing back-office operations, handling customer service tasks, and collaborating with cross-functional teams such as sales and finance. The role requires efficient communication with internal and external stakeholders, ensuring high-quality service delivery and operational excellence.

• Strong expertise in Back Office Operations, with an emphasis on accuracy and attention to detail
• Excellent Communication and Customer Service skills in French and English
• Understanding of basic concepts in Finance and Sales is a plus
• Ability to work effectively in an on-site team environment
• Strong problem-solving and organizational skills
• Bachelor’s degree or equivalent experience
• Prior experience in BPO, customer service, or back-office roles will be advantageous