BARISTA

JOB PURPOSE

• 
  The Barista is responsible for providing exceptional guest service at the Barista Bar, Italian Café, and other areas within the lounge. This includes maintaining a professional and efficient coffee station service while assisting guests with their beverage selections and ensuring a welcoming atmosphere.

KEY ACCOUNTABILITIES

Guest Service:

• Welcome guests warmly upon arrival at the Barista Bar and Italian Café.

• Engage with warmth and openness with guests, staying fully present.

• Offer product knowledge on coffees and teas to enhance the guest experience.

• Assist guests with selections of various coffee blends, teas, and other hot beverages.

• Take hot beverage orders and serve them directly to guests.

• Initiate conversations with guests and offer replenishment of beverages as appropriate.

• Wish all guests a pleasant journey.

  Professional Coffee Station Service:

• Monitor coffee quality and maintain the coffee machine.

• Expertly prepare hot beverages and ensure that they are served according to beverage standards.

• Create latte art to enhance presentation.

• Monitor stock levels for coffee stations and maintain an inventory log.

• Set up and close the barista areas while ensuring cleanliness and hygiene standards are met.

• Provide internal coffee training sessions and coaching for junior staff/new hires.

Education/Qualifications

• 
  High School Diploma.

• Certificate or college courses in hospitality or F&B service is preferred.

Experience

• 
  2 years minimum work experience in a similar role.