Benefits Analyst – Program Support

Reporting to the Manager, Benefits, the Benefits Analyst – Program Support is responsible for supporting and guiding the day-to-day administration, communication, and delivery of United Parks’ voluntary employee benefit programs and other benefits programs and support services as assigned. This individual will provide back-up point of contact for vendors and internal stakeholders, ensuring programs are cost-effective, and aligned with company culture and values.

Core Duties / Responsibilities:

• Primary point of contact for voluntary benefits vendor, Corestream.

• Manage and foster vendor relationship with all other supplemental benefit programs offered at United Parks, including but not limited to: Tuition Reimbursement, Retiree Ticket Program, Perks at Work.

• Manage SEA Port and Corporate Communication(s) regarding updates to benefit posts and any monthly vendor offerings including but not limited to EAP and 401(k) monthly webinars.

• Communication lead responsible for promoting program throughout the year, with specific emphasis on annual open enrollment and off-cycle enrollment for applicable benefits.

• Ownership/responsibility for ambassador service aspects of Corestream, Tuition.io, Perks at Work and other assigned vendor relationships.

• Maintain metrics/reporting of incoming calls and emails for evaluation of issues, and identification of opportunities for improvement in communication, voluntary offerings, and processes.

• Serve as point of contact for Benefits Team for escalated issues, consulting with Manager, Benefits when appropriate.

• Responsible for audits and reporting of voluntary benefit offerings, enrollments, deductions.

• Help lead benefits communication throughout the year to enhance understanding and utilization of the Corestream platform and available voluntary benefits offered under the platform.

• Responsible for coordination and execution of enrollment assistance to ambassadors during Open Enrollment, QLEs, and enrollment of New Hires.

• Manage integration file(s) and troubleshoot/resolve any issues – working with third party Workday vendor, IT and payroll to ensure accurate enrollment and payroll processing for ambassadors.

• Establish SOPs for processes and protocols associated with Benefits Analyst role, ensuring other team members can assist in the Benefits Analyst’s absence.

What it takes to succeed:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required

• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• 3+ years of progressive experience in employee benefits administration

• Working knowledge of benefits regulations and compliance (ERISA, COBRA, ACA, HIPAA, FMLA, ADA, etc.)

• Experience working with HRIS and benefits platforms (e.g., Workday, ADP, or similar systems)

• Strong analytical skills with the ability to interpret data and develop insights

• Excellent communication and customer service skills

• Ability to manage multiple priorities and work both independently and collaboratively