Bi-Lingual Customer Service Representative

About the Role

Superior Loan Servicing is a fast-growing loan servicing company seeking a Customer Service Representative who genuinely enjoys helping people and takes pride in delivering an exceptional customer experience. We service privately funded loans, and work with borrowers and lenders daily. Knowledge of the mortgage industry and/or financial services is a preferred.

This is not just a call center role—this is an opportunity to solve real problems, support customers through complex and sometimes emotional situations, and make a meaningful impact every day.

We are looking for individuals who:

• Have a customer-first mindset
• Enjoy solving problems—not just answering calls
• Thrive in a fast-paced, structured environment
• Understand the importance of reliable attendance and being a dependable team member

What You’ll Do

• Assist borrowers with managing their loans, completing transactions, and navigating our online portal
• Handle inbound and outbound interactions across phone, email, chat, and ticketing systems
• Provide empathetic, solution-focused support in both routine and complex situations
• Resolve issues thoroughly to prevent repeat contacts
• Serve as a trusted representative for both borrowers and lender partners
• Accurately document all interactions and follow established procedures
• Collaborate with team members to ensure consistent, high-quality service

What We’re Looking For

• Strong customer service mindset and a genuine desire to help others
• Ability to remain calm, patient, and professional in challenging or emotional situations
• Excellent problem-solving skills and attention to detail
• Comfortable working in a high-volume, fast-paced environment
• Ability to navigate multiple systems and learn new technology quickly
• Serve as a brand ambassador for our lender partners by providing a high level of service and follow-through
• Provide lenders with clear, accurate updates and reinforce trust by effectively managing administrative responsibilities such as payment processing, escrow support, delinquency handling, and borrower communication
• Strong communication skills (verbal and written)
• Reliable and consistent attendance is required
• Team-oriented with a willingness to support others

Preferred Qualifications

• High School diploma or general education (GED) required
• 2+ years of customer service experience (call center or high-volume environment preferred)
• Experience in mortgage servicing, financial services, or related industry is a plus
• Basic financial knowledge or ability to learn quickly

Schedule & Requirements

• Full-time, Monday–Friday
• Must be available to work any shift between 7:00 AM – 5:30 PM
• Work Location: In person, On-site position (in-office) – Las Vegas, NV 89118
• Must pass a background check

Benefits

• Competitive benefits package (available after 90 days)
• Most federal holidays observed
• Opportunity for growth within a fast-growing company

Why Join Us

We value team members who show up, support one another, and take pride in helping customers. If you are dependable, enjoy problem-solving, and want to be part of a collaborative and growing organization, we encourage you to apply.

Apply today to join a team where your work makes a difference.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you available to work any shift Monday through Friday between 7:00 AM and 5:30 PM?
• Are you able to successfully pass a background check as a condition of employment?
• Are you fluent in both English and Spanish (speaking, reading, and writing)?
• Are you comfortable working in a fast-paced environment handling a high volume of customer interactions throughout the day?
• This role requires consistent and reliable attendance due to its impact on customers and team members. Are you able to meet this expectation?
• In 3–5 sentences, describe what excellent customer service means to you and how you ensure a customer feels supported, especially in a difficult or emotional situation.
• What motivates you to perform well in a customer service role, especially on busy days?
• Customer service agents in our environment handle a steady flow of calls throughout the day while maintaining quality and professionalism. What interests you about working in this type of environment?

Work Location: In person