Bilingual Customer Service Representative

Looking for a high energy Insurance Customer Service Representative in North Fort Worth, Texas. Looking for a very motivated problem solver to join our team! We are a Farmers Insurance Agency looking to fill a Customer Services Rep position! This position will help us to maximize positive customer experience by responding to their inquiries in a timely manner, proactively reaching out to maintain good relations with the Insurance agents, and helping promote the agencies outreach to the community.

Duties include, but are not limited to:

• Answering busy phones, responding to emails, various customer service tasks
• Keep records of customer interactions and transactions
• Process payments and explain billing
• Document follow-up and organizing office files & paperwork
• Customer retention calls
• Set appointments and manage office schedules
• Review current policies and identify specific products and solutions for each individual Customer.
• Solicit, sell and negotiate new business policies from existing clients and new customers.

Job Type: Full-time: $15.00 to $18.00 /hour based off experience

Experience: * Customer Service: 1 year (Preferred)

Core Competencies required for this job include:

• Client Service: Gets satisfaction in working to maximize a positive client experience in response to client inquiries regarding the company products or services
• Time Management: Able to stay organized and work without supervision in fast-paced environment while handling numerous responsibilities.
• Business Results: Able to meet individual performance metrics and goals.
• Multi-tasking: Able to successfully address multiple priorities at any given time.
• Attention to Detail: Maintain accurate and descriptive notes of all client interactions.
• Communication: Possess outstanding written and verbal communication skills.

Experience:

• relevant: 1 year (Preferred)
• Communication Skills: 1 year (Preferred)
• Bilingual in English & Spanish

Education:

• High school or equivalent (Preferred)

Location:

• North Fort Worth, Tx (Preferred)

License:

• General Lines Property & Casualty

Additional Compensation:

• Commission
• Bonuses
• Other forms

Work environment:

• Office

Communication method(s) used:

• Email
• Phone
• In person

This Company Describes Its Culture as:

• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• Detail-oriented -- quality and precision-focused

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Work Location: In person