English + French Bilingual Customer Service Representative Logistics Project

English + French Bilingual Customer Service Representative (Logistics Project)

Location: Cairo, Egypt
Employment Type: Full-Time
Work Arrangement: On-site / project-based delivery environment
Application Email: hr@callnovo.com

About the Role
Callnovo is seeking an English + French Bilingual Customer Service Representative for a logistics project based in Cairo. The role involves supporting customer communication and service coordination in a fast-paced, process-driven environment. Candidates must demonstrate strong spoken and written communication skills in both English and French, excellent customer-handling abilities, and the capacity to follow service workflows accurately.

Key Responsibilities

• Handle customer inquiries through voice and written channels in both English and French.
• Support logistics-related service communication, including order follow-up, issue handling, and status coordination.
• Provide clear, professional, and empathetic customer support while maintaining efficiency.
• Accurately record customer interaction details in the required system.
• Follow project Standard Operating Procedures (SOPs), quality standards, escalation rules, and turnaround requirements.
• Coordinate with internal teams when issues require cross-functional support.
• Meet service quality, attendance, productivity, and compliance expectations.

Requirements

• Fluent in English and French, both spoken and written.
• Customer service experience in BPO, contact center, logistics support, e-commerce support, or similar service environments.
• Strong communication, problem-solving, and documentation skills.
• Comfortable working in a structured, target-driven operating environment.
• Able to use CRM or ticketing tools and basic office software.
• Demonstrates stable work discipline, reliability, and a good teamwork mindset.

Preferred Qualifications

• Experience supporting logistics, shipping, order management, or supply-chain related customer service.
• Experience in bilingual customer communication for international accounts.
• Familiarity with QA standards, service metrics, and escalation handling.

What We’re Looking For
We are looking for a responsive, organized, and service-minded individual who can manage customer interactions with patience and professionalism. Candidates who can maintain quality while working efficiently will excel in this role.

How to Apply
Please send your resume to hr@callnovo.com. Relevant bilingual customer service or logistics support experience is strongly preferred.