Bilingual Licensed Intake Coordinator (LPC/LCSW) - PT or FT

Bilingual Intake Coordinator – Houston, TX (Hybrid - Office and Community-Based)

Location: Houston, TX
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Hybrid - Office and Community-Based)
Employment Type: Full-Time, or Part-time - Salaried

About Us

Family Solutions is a community-based behavioral health organization committed to delivering accessible, high-quality, and culturally responsive care. We prioritize timely access to services, clinical excellence, and coordinated care across systems. We are seeking a Licensed Intake Coordinator to support our Houston market by leading the intake and assessment process for new clients.

Position Summary

The Intake Coordinator is a mid-level clinical role responsible for managing the full intake process—from initial referral to treatment planning. This position requires strong clinical assessment skills, knowledge of DSM-5 diagnostic criteria, and the ability to ensure medical necessity and regulatory compliance.

This role plays a critical part in ensuring timely access to care, completing comprehensive assessments, and coordinating services with both internal teams and external providers.

Key Responsibilities

Intake & Clinical Assessment

• Contact new referrals promptly to initiate services and reduce wait times.
• Conduct comprehensive diagnostic assessments, including mental status evaluations, risk assessments, and review of clinical history.
• Formulate accurate diagnoses using DSM-5 criteria and determine medical necessity for services.
• Identify appropriate levels of care and make referrals when needed.

Treatment Planning & Documentation

• Develop individualized, person-centered treatment plans within required timelines.
• Ensure all documentation is accurate, complete, and compliant with state, federal, and organizational standards.
• Maintain timely entry of clinical documentation, including assessments and progress notes.
• Submit required documentation for clinical review and approval as appropriate.

Care Coordination

• Collaborate with families, support systems, and external providers (e.g., schools, primary care providers, community agencies) to support continuity of care.
• Coordinate appointments and referrals, including psychiatric or medication management services.
• Support a smooth transition from intake to ongoing services.

Operational Responsibilities

• Track referrals and maintain accurate intake records.
• Ensure client demographic and service data are up to date in the electronic health record.
• Participate in team meetings, trainings, and quality improvement initiatives.
• Adhere to all organizational policies, procedures, and compliance standards.

Additional Clinical Duties

• May provide limited direct services (e.g., therapy, crisis intervention, or skills-based services) within scope of licensure as needed.

Minimum Qualifications

Required:

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field
• Current independent clinical licensure (LPC, LCSW, LMFT, or higher)
• Minimum 2–3 years of clinical experience, including assessment and diagnosis
• Bilingual (English/Spanish) required

Preferred:

• Experience in community-based or Medicaid-funded behavioral health services
• Familiarity with trauma-informed care and evidence-based assessment practices

Required Skills & Competencies

• Strong clinical assessment and diagnostic skills
• Knowledge of medical necessity and behavioral health documentation standards
• Ability to work independently in community and field-based settings
• Strong organizational and time management skills
• Excellent communication and care coordination abilities
• High level of professionalism, ethics, and confidentiality
• Proficiency in EHR systems and standard office software

What We Offer

• Competitive salary and benefits package
• Flexible, community-based work environment
• Ongoing clinical training and professional development
• Supportive, mission-driven culture
• Opportunities for career growth and advancement