• Trace sources of billing errors, correct documentation (crediting and reissue invoices), and process final billing efficiently.
• Fully understand the technical requirements for World Customs Brokerage (WCB) billing and its impact on the World Courier network and systems (TMS).
• Set up charges-only jobs in TMS as needed to ensure accurate billing of duties and related brokerage fees.
• Ensure the timely issuance of bond invoices to customers and perform monthly reconciliations to verify that invoices are issued promptly and accurately in alignment with vendor-provided invoices. Maintain documentation to ensure compliance with audit standards and organizational policies.

Invoice Accuracy and Dispute Resolution:

• Collaborate closely with World Courier Accounts Receivable, World Courier Finance, as well as internal departments and customer organizations, to ensure invoices are billed to the correct customer and disputes or returns are resolved to meet customer expectations.
• Conduct detailed analysis of customer invoices and payments to identify and resolve disputed items.
• Ensure timely and accurate processing of customer credit balance and return requests.

Account Management, Collections, and Backup Coverage:

• Review and manage high-volume and/or high-profile accounts, ensuring accurate and timely billing and collection activity.
• Identify payment discrepancies, initiate the dispute resolution process, and follow up to drive timely resolution.
• Support collections efforts for World Customs Brokerage Inc. invoices in coordination with the World Courier Accounts Receivable team.
• Provide day-to-day collections support as needed and serve as the primary backup for the AR Analyst, including assuming ownership of assigned collection activities and acting as the customer point of contact for billing and past-due matters during the AR Analyst’s absence.

Reporting and Analysis

• Generate and distribute ad-hoc reports to internal and external stakeholders to support billing and dispute resolution activities.

Team Support and Leadership:

• Act as the “go-to” system resource within the team, providing expertise and guidance.
• Assist in training and mentoring new team members, following up to ensure their success.

Education:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education.

Work Experience:

• 1-2 years’ experience in a billing and/or accounts receivable role

Skills and Knowledge:

• Experience with IES/OneView is preferred or an Automated Broker Interface (ABI) but not required.
• Strong knowledge of Microsoft programs, especially Excel
• Knowledge of general accounting principles.
• Knowledge of Accounts Receivable (AR) activity and/or billing
• Preferred background in Incoterms, U.S. customs brokerage, logistics, and transportation operations
• Strong analytical skills with the ability to perform in-depth invoice and payment analysis.
• Excellent communication, both orally and in writing, and interpersonal skills to maintain effective relationships with internal and external stakeholders.
• Detail-oriented with the ability to identify and resolve discrepancies independently.
• Team player with a proactive approach to problem-solving and driving results.
• Experience with high-profile and/or high-volume account management and customer dispute resolution preferred.
• Results-driven mindset with a focus on accuracy and efficiency.
• Strong organizational skills to manage multiple priorities effectively.
• Commitment to collaboration and continuous improvement.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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