Booking Agent (For Travel Agency)

Key Responsibilities

• Handle customer inquiries regarding flights, hotels, tours, and travel packages (via calls, WhatsApp, email, or walk-ins).
• Process bookings accurately in the system and maintain updated reservation records.
• Provide complete information about travel itineraries, pricing, availability, and policies.
• Coordinate with airlines, vendors, and internal departments for booking confirmations and changes.
• Manage cancellations, refunds, reissues, and modifications as per company and airline policies.
• Ensure customer satisfaction through timely follow-ups and professional service.
• Prepare invoices, quotations, and travel itineraries for customers.
• Maintain knowledge of promotions, fares, packages, and travel rules.
• Resolve booking issues, escalations, or customer complaints professionally.
• Meet monthly sales and booking targets set by management.
• Maintain proper documentation and compliance with company standards.

Qualifications & Skills

• Minimum Bachelor’s degree (preferably in Tourism, Business, or related field).
• Prior experience in travel booking, reservation systems, or telesales is preferred.
• Familiarity with GDS systems (Amadeus, Galileo, Sabre) is a strong advantage.
• Strong communication and customer-handling skills.
• Ability to multitask, stay organized, and work under pressure.
• Good command of MS Office and digital communication tools.
• Strong problem-solving and follow-up skills.
• Professional attitude, teamwork, and target-oriented mindset.

Job Type: Full-time

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person