Bowling Marshall

Clearly explain venue rules and regulations to enhance guest enjoyment and safety.

• Monitor gameplay, offering assistance, encouragement, and quick answers to questions.
• Identify and resolve minor technical or operational issues promptly.
• Maintain cleanliness, order, and readiness of gaming equipment and lane areas.
• Foster an energetic, upbeat environment through active guest management.
• Assist with competitions, themed nights, corporate events, and group bookings.
• Promote fair play, friendly competition, and an inclusive guest experience.
• Enforce safety rules and ensure proper handling of equipment.
• Report hazards, guest complaints, or maintenance requirements immediately.
• Support other venue operations including bar, gaming floor, and reception when required.
• Assist in set-up and breakdown for events and functions.
• Upsell additional games, packages, and venue experiences where possible
• Manage game times effectively to ensure smooth flow and maximize guest satisfaction.
• Maintain a thorough understanding of the games, equipment, and systems within the gaming center, remain knowledgeable about rules and operations to ensure smooth service, provide accurate assistance, and uphold the company s service and brand standards.
• Perform other duties pertinent to this job as assigned.