BPO Senior Director

Req ID: 343868

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US).

Job Title: Senior Director - Training

**Must Live in Continental United States**

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $179,500

About the Role:

We are seeking a dynamic and experienced Senior Director to lead our Training Department within a fast-paced BPO environment. This strategic leadership role is responsible for developing and executing training programs that enhance operational performance, improve customer experience, and support employee growth across multiple service lines and geographies.

The ideal candidate will have a strong background in BPO operations, adult learning methodologies, and leadership development, with a proven ability to drive results through scalable training initiatives.

Key Responsibilities:

• Design and implement training strategies that align with BPO business goals and client expectations.
• Lead and mentor a global team of training managers, instructional designers, and facilitators.
• Collaborate with operations, quality, and client services to identify performance gaps and training needs.
• Oversee onboarding, upskilling, and leadership development programs across multiple accounts and verticals.
• Ensure training content is current, engaging, and compliant with client and regulatory requirements.
• Leverage data and analytics to measure training effectiveness and continuously improve learning outcomes.
• Manage training budgets, vendor relationships, and technology platforms (e.g., LMS, e-learning tools).
• Drive innovation in training delivery, including virtual learning, gamification, and microlearning.

Qualifications:

• Bachelor's degree in Education, Business, HR, or related field (Master's preferred).
• 10 years of experience in training and development, with at least 5 years in a senior leadership role within a BPO or contact center environment.
• Strong understanding of BPO operations, KPIs, and client management.
• Expertise in instructional design, adult learning theory, and training technologies.
• Exceptional leadership, communication, and stakeholder engagement skills.
• Experience managing global teams and working across cultures and time zones.

Preferred Skills:

• Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).
• Experience with high-volume hiring and onboarding in BPO settings.
• Familiarity with compliance training, soft skills development, and multilingual training programs.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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