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Branch Manager
Lakeland, United States
Position: Branch Manager
Location: Central Forida
DeSHAZO is seeking an experienced manager with strong knowledge of the overhead crane service industry to lead service technicians and business operations for our Florida market.
KEY RESPONSIBILITIES
- Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities.
- Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team.
- Participate in the technician recruiting process by interviewing potential service technician candidates.
- Document and review service technician performance on an annual basis and recommend promotions.
- Provide employee coaching when needed.
- Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.
- Aid other Service Managers when possible in areas such as resource sharing and project guidance.
- Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.
- Coordinate, communicate, and dispatch service technicians to customer locations throughout the region.
- Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.
- Maintain a visible schedule for all technicians to facilitate planning objectives.
- Work with suppliers to order and expedite materials as well as assist in staging materials in preparation of upcoming projects.
- Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites.
- Document project status and customer communications to facilitate project completion
REQUIREMENTS:
- Ideal candidates would have 5+ years’ experience in the crane service industry in either management and/or engineering.
- Bachelor's degree in Business Management or Engineering preferred.
- Must have excellent oral and written communication skills.
- Ability to prioritize and work with minimal supervision.
- Must be organized and self-motivated.
- Proficient in Microsoft Office software and the ability to learn Deshazo product software.
PHYSICAL REQUIREMENTS:
- Ability to stand/walk 95% of the work day.
- Lift /Carry up to 45-50 pounds.
- Squat, twist, reach, climb, and bend frequently.
- Ability to push/pull material with equipment assistance.
- Possess hand/eye coordination and bilateral dexterity (gross and fine).
- Possess depth perception and peripheral vision.
- Possess the ability to hear.
WORKING CONDITIONS:
- Subject to working frequently at considerable heights.
- Exposure to hot and cold conditions.
COMPENSATION:
- Annual salary plus bonus potential. Personal vehicle and travel reimbursement provided,
INCENTIVE COMPENSATION CONSIDERATIONS:
This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The criteria that will be considered will include, but not be limited to:
- The financial performance of the office.
- The professional development of the service technicians: including technical skill set, appearance, documentation, safety of technicians and customer communications.
- The improvements in customer service obtained through job/project planning, communication and execution.
- The success in fostering and maintaining a cooperative attitude of teamwork and customer service.
BENEFITS AVAILABLE:
- Medical / Dental / Vision Insurance
- 401k plan with match
- Company-paid short term disability insurance
- Long term disability insurance available
- Company-paid basic life insurance
- Employee assistance program
- Additional life insurance available
- 9 paid holidays
- PTO Program
- Tool purchase program
- Weekly pay periods with direct deposit
- Competitive pay
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.
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