Branch Manager

Job Title: Branch ManagerDepartment: Operations / SalesReporting To: Area Business Manager / Head of OperationsJob Purpose:

The Branch Manager is responsible for overseeing all branch operations, ensuring profitability, customer satisfaction, compliance with company policies, and achievement of sales and operational targets.

Key Responsibilities:

• Branch Operations Management
• Supervise daily branch activities to ensure smooth functioning.
• Monitor cash handling, stock management, and operational controls.
• Ensure timely opening and closing of the branch as per policy.
• Maintain proper documentation, reports, and records.
• Sales & Business Development
• Achieve monthly and quarterly sales targets.
• Develop strategies to increase walk-in traffic and revenue.
• Supervise and motivate the sales team to perform effectively.
• Build and maintain strong customer relationships.
• Team Management
• Lead, train, and evaluate branch staff.
• Prepare duty rosters and manage staff attendance and leaves.
• Address employee concerns and maintain discipline at the branch.
• Customer Service
• Ensure excellent customer service and complaint resolution.
• Monitor customer feedback and implement improvements.
• Compliance & Reporting
• Ensure adherence to company policies, SOPs, and audit requirements.
• Prepare and submit daily, weekly, and monthly performance reports.
• Maintain confidentiality of branch and customer information.
• Safety & Maintenance
• Ensure safety, security, and cleanliness of the branch.
• Report and follow up on maintenance issues promptly.

Requirements:

• Education: Bachelor’s degree in Business Administration, Commerce, or related field.
• Experience: 3–5 years of experience in branch or operations management (retail / banking / services).
• Skills:
• Strong leadership and communication skills
• Target-driven and customer-focused
• Good knowledge of MS Office and reporting tools
• Problem-solving and decision-making ability

Performance Indicators (KPIs):

• Achievement of sales and revenue targets
• Customer satisfaction rating
• Compliance audit score
• Staff performance and retention
• Operational efficiency and cost control

Job Types: Full-time, Fresher

Pay: From Rs35,000.00 per month

Work Location: In person