Branch Manager/Branch Supervisor / Shft Suppervior - Cafe or Fine Dining Restaurant (Arab National )

Job Summary:

We are seeking a professional and experienced Fine Dining Supervisor or Manager to oversee the daily operations of our upscale café/restaurant. The ideal candidate will ensure high standards of customer service, food quality, hygiene, and team performance. A passion for hospitality and attention to detail is essential.

Key Responsibilities:

• Supervise and lead front-of-house staff to ensure smooth and efficient service.
• Ensure a premium guest experience by maintaining high service and hospitality standards.
• Manage daily floor operations including reservations, seating, guest interactions, and issue resolution.
• Train, coach, and motivate team members to meet and exceed service expectations.
• Monitor presentation and quality of food and beverages in coordination with the kitchen.
• Maintain cleanliness and hygiene standards in line with health and safety regulations.
• Handle customer complaints and feedback professionally and promptly.
• Assist in scheduling shifts, assigning duties, and managing staff attendance.
• Collaborate with kitchen and bar teams to ensure seamless coordination.
• Monitor inventory levels, place orders when necessary, and minimize waste.
• Assist in planning and executing promotions, private events, and VIP services.
• Prepare daily reports on sales, staff performance, and customer satisfaction.
• Ensure all operations comply with company policies and relevant laws.

Qualifications & Skills:

• Proven experience (3–5 years) in a similar role within fine dining or luxury hospitality.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of food and beverage service, including etiquette and pairings.
• Ability to handle pressure and lead a team in a fast-paced environment.
• Proficient in using POS systems and restaurant management software.
• High attention to detail, cleanliness, and quality.
• Fluent in English (Arabic is a plus).
• Professional appearance and demeanor.

Job Type: Full-time

Pay: ﷼4,000.00 - ﷼5,000.00 per month