Business Analyst

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

At CSIPay, a Jonas company, we are dedicated to empowering Constellation’s six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.

The Position

The Business Analyst is a strategic, is role with a primary focus on advanced analytics and product ownership tasks. This position is responsible for driving data-informed decision-making across the payments organization by leveraging advanced analytics, financial modeling, and deep domain expertise. In addition to delivering actionable insights and optimizing business performance, the Business Analyst will support product ownership activities such as requirements gathering, providing input to the product backlog, and aligning stakeholders. The ideal candidate combines technical proficiency with business acumen, enabling the organization to unlock value from complex data and maintain a competitive edge in the rapidly evolving payments landscape.

Key Responsibilities

Advanced Analytics & Strategic Evaluation

• Develop, maintain, and enhance financial models (e.g., IRR, ROI, NPV) to assess the viability and impact of new product initiatives, partnerships, and business cases.
• Conduct scenario and sensitivity analyses to support forecasting, budgeting, and long-term planning.
• Analyze large-scale transaction data, customer behavior, and operational metrics to identify trends, opportunities, and risks.
• Translate complex data sets into clear, actionable insights for executive and cross-functional audiences.
• Design and deliver executive-ready presentations and reports that highlight key performance indicators and business outcomes.
• Build and maintain dashboards and automated reports to monitor product and business KPIs.
• Ensure data accuracy, consistency, and accessibility for stakeholders at all levels.
• Support quarterly and annual planning cycles with robust data visualizations and scenario modeling.
  
  

Product Ownership & Stakeholder Alignment

Gather and document business and technical requirements for new product features and enhancements.

• Provide input to the product backlog, ensuring prioritization is informed by data-driven insights and business value.
• Partner with Product, Engineering, and Finance teams to translate product roadmap items into quantitative business cases.
• Define and track success metrics for new features and initiatives, ensuring alignment with strategic objectives.
• Conduct post-launch evaluations to measure actual performance against forecasts and recommend course corrections.
• Facilitate workshops and working sessions to drive consensus and inform decision-making.
• Serve as a strategic liaison between Product, Finance, Data, and Operations teams to ensure alignment on data inputs, modeling assumptions, and business objectives.
• Champion a data-driven culture by promoting best practices in analytics, reporting, and product development.
  
  

Required Experience & Skills

• 3–7 years of experience in business analysis, data analytics, or a related field, preferably within payments, fintech, or financial services.
• Advanced proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI, Quick Sight).
• Strong experience in financial modeling, scenario analysis, and business case development.
• Demonstrated ability to translate complex data into actionable insights and recommendations.
• Experience gathering requirements, documenting user stories, and supporting product development processes.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, evolving environment.
  
  

Preferred Qualifications

• Proficiency in Python or R for advanced analytics and automation.
• Experience with payments platforms (e.g., Stripe, Adyen, Worldpay) or payment processing systems.
• Familiarity with cloud data environments (e.g., Snowflake, BigQuery, AWS Redshift).
• Advanced certifications (e.g., CBAP, CFA, FRM, or relevant analytics credentials).
• Experience in agile product development environments.
• Exposure to backlog management tools (e.g., Jira, Confluence).
  
  

What Success Looks Like

A high-performing Product Insights Analyst in this role will:

• Consistently deliver high-quality, data-driven recommendations that shape product and business strategy.
• Build robust financial models and dashboards that become trusted sources for decision-making.
• Enable the organization to quickly identify and act on emerging trends, risks, and opportunities in the payments space.
• Foster strong cross-functional relationships, ensuring alignment and clarity across teams.
• Demonstrate a proactive, solutions-oriented mindset, driving continuous improvement in analytics, reporting, and business outcomes.
• Contribute to a culture of data excellence, empowering stakeholders to make informed, strategic decisions.
• Effectively support product ownership activities, ensuring requirements are well-defined, prioritized, and aligned with business goals.
  
  

30/60/90 Day Onboarding Plan

First 30 Days

• Complete onboarding and orientation, including systems, tools, and team introductions.
• Gain a deep understanding of the payments business, product landscape, and key stakeholders.
• Review existing data sources, dashboards, and financial models.
• Shadow product and analytics meetings to observe current processes and pain points.
• Begin building relationships with cross-functional partners (Product, Engineering, Finance, Operations).
  
  

60 Days

• Take ownership of select analytics projects and begin delivering initial insights and reports.
• Participate in requirements gathering sessions for upcoming product initiatives.
• Provide input to the product backlog based on early data analysis and stakeholder feedback.
• Present first round of findings or recommendations to the team.
• Identify opportunities to improve existing dashboards, reports, or analytics processes.
  
  

90 Days

• Lead end-to-end analysis for a key product or business initiative, including financial modeling and success metric definition.
• Independently gather and document requirements for a new feature or enhancement.
• Deliver actionable insights that directly inform product or business decisions.
• Facilitate a cross-functional workshop or working session to align on priorities or requirements.
• Demonstrate measurable impact through improved reporting, analytics, or product outcomes.
  
  

Key Competencies

• Analytical Thinking: Approaches problems using a logical, data-driven mindset; synthesizes complex information to generate actionable insights.
• Learning on the Fly: Quickly grasps new concepts, technologies, and business models; adapts to change and uncertainty with agility.
• Problem Solving: Identifies root causes, evaluates alternatives, and develops effective solutions to complex challenges.
• Drive for Results: Demonstrates a strong sense of ownership and accountability; consistently delivers high-quality work on time.
• Customer Focus: Understands and anticipates the needs of internal and external customers; prioritizes solutions that deliver business value.
• Dealing with Ambiguity: Thrives in situations with limited information or evolving priorities; makes sound decisions despite uncertainty.
• Collaboration: Builds strong relationships across teams; communicates effectively and works cooperatively to achieve shared goals.
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.