Business Analyst

BUSINESS ANALYST JOB DESCRIPTION

Job Summary:

Office Automation Services is seeking a detail-oriented and analytical Business Analyst to join our dynamic team. The Business Analyst will be responsible for analyzing business processes, identifying opportunities for improvement, and providing data-driven solutions to meet business objectives. The ideal candidate will possess strong problem-solving skills, the ability to communicate effectively with stakeholders, and experience in project management and requirements gathering.

Yes, a Business Analyst (BA) role can indeed be well-suited for project management and supporting a CEO in customer interactions and requirement gathering.

Key Responsibilities:

1. Alignment with Project Management

Requirements Gathering & Analysis:

· Collaborate with stakeholders to understand business needs, requirements, and objectives.

· One of the core responsibilities of a Business Analyst is to gather and document requirements.

· This aligns perfectly with the initial phases of project management where project scope and deliverables are defined

Data Analysis:

· Collect, analyze, and interpret data to identify trends, issues, and opportunities for improvement.

· Create dashboards, reports, and visualizations to present findings to stakeholders.

Process Improvement:

· Analyze existing business processes and workflows to identify inefficiencies.

· Propose and implement solutions to streamline operations and enhance productivity.

Project Management Support:

· Assist in planning, executing, and monitoring projects.

· Develop and maintain project documentation, including requirements, process flows, and user stories.

Stakeholder Communication:

· Act as a liaison between business units, technical teams, and stakeholders.

· Ensure that project goals and deliverables align with business objectives.

Documentation & Reporting:

· Prepare comprehensive documentation, including Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), and User Manuals.

· Present updates and findings through regular status reports.

• Risk Mitigation: Since Business Analysts work closely with stakeholders, they can foresee potential risks and help mitigate them early in the project lifecycle.

Testing & Validation:

· Assist in User Acceptance Testing (UAT) to ensure solutions meet business requirements.

· Validate data integrity and solution effectiveness post-implementation.

2. Supporting the CEO in Customer Interactions

• Customer-Centric Approach: Business Analysts are trained to understand customer pain points and needs. They conduct interviews, workshops, and focus groups, which are essential skills when supporting a CEO in client meetings.
• Requirement Gathering & Validation: CEOs often discuss business needs with high-level stakeholders. Business Analysts can convert these discussions into actionable business requirements, which can be handed off to the product, development, or support teams.
• Solution Proposals: Business Analysts identify and propose solutions to customer problems, helping the CEO offer meaningful, tailored solutions during customer meetings.
• Data-Driven Insights: Business Analysts gather and analyze customer data, helping the CEO to present key metrics, KPIs, and ROI figures that are relevant to the customer.
• Customer Relationship Management (CRM) Support: BAs often track customer requirements and follow up on progress. This provides CEOs with up-to-date information when engaging with customers.

3. Value to the CEO and Business

• Strategic Advisor: By working directly with customers, the BA can offer strategic insights to the CEO, such as customer feedback and market trends.
• Process Optimization: Business Analysts often focus on process improvement, which can help CEOs streamline business operations.
• Multitasking & Versatility: BAs are versatile and handle diverse tasks like stakeholder management, process improvement, and requirement gathering, which complements the CEO’s strategic role.

Qualifications & Skills:

· Education: Bachelor’s degree in Business, Information Technology, or a related field.

· Experience: 3.5 to 4 years of experience as a Business Analyst or in a similar role.

· Experience with ERP, or other enterprise-level systems

· Experience with data analysis tools and project management methodologies.

· Experience with Agile or Scrum methodologies.

· BAs with certifications like CAPM or PMP can transition into project management more easily.

Technical Skills:

· Proficiency in MS Excel, SQL, Power BI, or other data analysis tools.

· Familiarity with project management tools like JIRA

Soft Skills:

· Strong analytical, problem-solving, and critical-thinking skills.

· Excellent verbal and written communication skills.

· Ability to work collaboratively and manage multiple tasks simultaneously.

Benefits:

· Competitive salary and performance-based bonuses.

· Opportunities for professional development and certification support.

· Comprehensive healthcare and wellness benefits.

· Collaborative and inclusive work culture.

Conclusion:

Yes, a Business Analyst role can evolve into a Project Manager role and support the CEO with customer interactions and requirement gathering. The skills required for both roles—like communication, analysis, risk management, and stakeholder engagement—overlap significantly. If you position the role correctly, a Business Analyst can become a key strategic asset to the CEO and a central figure in managing customer-facing projects.

Job Type: Full-time

Pay: Rs120,000.00 - Rs200,000.00 per month

Work Location: In person