Business Analyst, CX Product

a) Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.

b) Work closely with stakeholders (internal/external) to understand and automate/enhance existing processes

c) Should be able to come up with innovative ideas for new work or to improve existing work

d) Should be open to learn and develop skillsets in the latest technologies and analytical techniques

e) Should understand how data/analytical frameworks and their work translate to business on ground