Business Analyst - D365 FO, Supply Chain, Aftersales Logistics

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Role Overview

The Business Analyst - D365 FO, Supply Chain, Aftersales Logistics for SMS oversees the strategy, roadmap, and delivery of the MS Dynamics 365 –based SMS ERP solution supporting the company’s Aftersales Logistics operations. This role ensures seamless alignment between business goals, IT delivery, and global governance. The Business Analyst - D365 FO, Supply Chain, Aftersales Logistics acts as the bridge between business leadership and technical teams, driving prioritization, performance, and value realization across modules such as Finance, Supply Chain, Warehouse, Master Data, and Claims & Returns within the automotive logistics domain.

Key Responsibilities

• Define and maintain the SMS product vision and roadmap aligned with business priorities and process standards.
• Lead demand intake, prioritization, and release planning with business and IT stakeholders.
• Collaborate with Business Process Analysts to translate requirements into actionable Epics and Features within MS Dynamics 365.
• Oversee UAT, performance validation, and deployment readiness to ensure solution quality.
• Monitor product KPIs, adoption levels, and enhancement backlogs, ensuring alignment with global governance.
• Ensure cross-functional collaboration between domains (Inbound, Outbound, Master Data, Billing, and FiCO).
• Drive continuous improvement, innovation, and AI-first mindset across SMS product lifecycle.
• Represent business priorities in steering committee and global alignment forums.
• Leadership & Stakeholder Management
• Act as the single point of contact between Business Unit leadership, IT, and external partners.
• Mentor Business Process Analysts and ensure process ownership maturity across domains.
• Influence cross-market stakeholders to harmonize global logistics processes and product standards.

Qualifications

Must Have Skills

• Minimum 3+ years’ experience in ERP-driven automotive logistics processes, with hands-on expertise in MS Dynamics 365.

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility.
• Work on cutting-edge technologies and global projects.
• Thrive in a collaborative, diverse, and inclusive environment.
• Access world-class infrastructure and continuous learning opportunities.

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.