Business Application Expert – Cross Platform

Job Summary

We are seeking a Business Applications Expert with extensive experience in designing, implementing, and optimizing enterprise business application solutions across diverse business areas using Microsoft technologies . The ideal candidate will have deep expertise in Dynamics 365, Power Platform, system integrations, microservices, and AI-driven solutions , combined with strong project management capabilities. This role will drive digital transformation initiatives while ensuring business goals are aligned with technology capabilities.

Key Responsibilities

Business Applications & Functional Consulting

• Collaborate with business users and stakeholders to gather and analyze requirements.
• Translate business needs into functional and technical solutions.
• Provide recommendations on best practices, process improvements, and automation.
• Lead the implementation, configuration, and customization of Business Applications (ERP/CRM).
• Configure and customize entities, fields, forms, workflows, views, and processes within Dynamics 365.
• Conduct training sessions, prepare technical documentation, and drive user adoption programs.
  
  

Microsoft Dynamics 365 & Power Platform

• Expert knowledge of Dynamics 365 Finance, Supply Chain, Sales, Customer Service.
• Implement and manage solutions using Power Apps, Power Automate, Power BI, and Dataverse.
• Build custom plugins, workflows, JavaScript, and .NET extensions to extend D365 functionality.
• Design and maintain data models, entities, and relationships within Dynamics 365.
• Implement data migration strategies using SSIS, Azure Data Factory, or Data Export Service.
• Develop advanced Power BI dashboards and reports for business insights.
  
  

System Architecture & Integrations

• Integrate Dynamics 365 with Azure services, REST APIs, Logic Apps, SharePoint, Teams, Outlook, and third-party apps.
• Design and lead microservices-based solutions with Docker, Kubernetes, API gateways, and service mesh.
• Implement serverless solutions using Azure Functions.
• Ensure database optimization, scalability, and integrity within Dataverse (CDS).
  
  

AI & Digital Transformation

• Design and implement Azure OpenAI-based solutions, including GPT models, embeddings, and AI-powered applications.
• Build and fine-tune AI models for NLP, summarization, chatbots, and virtual assistants.
• Customize and extend Microsoft Copilot across Microsoft 365, Dynamics 365, and Power Platform.
• Deploy Copilot Studio applications to automate workflows and enhance collaboration in Teams, SharePoint, and Outlook.
• Ensure secure, scalable, and responsible AI deployments in line with compliance (GDPR, HIPAA, etc.).
  
  

IT Governance & Operations

• Manage system upgrades, apply Microsoft patches/releases, and ensure stable deployments.
• Monitor and troubleshoot technical issues, performance bottlenecks, and incidents.
• Utilize Azure DevOps, CI/CD pipelines, and ALM for deployment and environment management.
• Ensure compliance with IT governance, data privacy, and security best practices.
  
  

Technical Skills

• 9+ years hands-on with Microsoft Dynamics 365 Business & Custom Applications.
• Strong expertise in Power Platform (Power BI, Power Apps, Power Automate, Dataverse/CDS).
• Proficiency in C#, .NET, JavaScript, HTML, TypeScript for customizations.
• Strong database knowledge: SQL Server, SSRS, FetchXML.
• Integration experience with REST APIs, OAuth, OData, Azure Integration Services.
• Strong knowledge of ERP & CRM workflows, roles, and automation.
• Project management tool experience: Manage Engine Service Desk Plus, Microsoft Project, Trello.
  
  

Project Management Skills

• 5+ years of IT project management (scope definition, budgeting, risk management).
• Proven ability to lead cross-functional teams and ensure successful delivery.
• Experience in stakeholder engagement, change management, and requirement gathering.
  
  

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Technology, or related field.
• 14+ years of experience in business applications management, IT consulting, or enterprise software solutions.
• Experience in enterprise IT environments supporting large-scale business applications.
  
  

Preferred Certifications (Not Mandatory)

• Microsoft Business Application Solution Architect
• Azure Solution Architect
• Certification in AI Technology
• Certification in BI Technology
• Project Management Professional (PMP)
  
  

Key Attributes

• Strong problem-solving and analytical thinking.
• Ability to engage effectively with both technical and non-technical stakeholders.
• Excellent communication and documentation skills.
• Passion for digital transformation, AI, and cloud-based solutions.
  
  

Skills: crm,azure,enterprise it,data migration,erp,business applications,power bi